New Expensify Supportal is showing account information for the responder when Supportalled into an account

[m-natarajan]

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Version Number: Reproducible in staging?: needs reproduction Reproducible in production?: needs reproduction If this was caught during regression testing, add the test name, ID and link from TestRail: Email or phone of affected tester (no customers): Logs: https://stackoverflow.com/c/expensify/questions/4856 Expensify/Expensify Issue URL: Issue reported by: @VictoriaExpensify Slack conversation: https://expensify.slack.com/archives/C049HHMV9SM/p1728428277760989

Action Performed:

1. Open Supportal
2. Enter the customer/test email address and sign in
3. Select the New Supportal tab
4. Click around the account a bit. In this instance, I clicked into Search > Chats.

Expected Result:

I should only see customer data when supportalled into the customer account

Actual Result:

• At first I had the grey spinner
• Then when it loaded, it loaded the chats from my own account.
• Now, it is showing the details of my own in Expenses and Inbox, but it still looks like I'm supportalled into the customer account

Workaround:

unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• [ ] Android: Native
• [ ] Android: mWeb Chrome
• [ ] iOS: Native
• [ ] iOS: mWeb Safari
• [x] MacOS: Chrome / Safari
• [ ] MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

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[melvin-bot[bot]]

Triggered auto assignment to @bfitzexpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[MelvinBot]

This has been labelled "Needs Reproduction". Follow the steps here: https://stackoverflowteams.com/c/expensify/questions/16989

[bfitzexpensify]

I'm having trouble reproducing myself.

Is this something you're getting with all accounts you supportal into @VictoriaExpensify?

[bfitzexpensify]

Bump on the q above @VictoriaExpensify

[VictoriaExpensify]

Oh yeah, this is a bit tricky to reproduce because it doesn't happen consistently. I'm going to post this in #concierge_management and ask that examples get added here

[VictoriaExpensify]

https://expensify.slack.com/archives/C05P8G4A1SP/p1729230890607139

[melvin-bot[bot]]

@bfitzexpensify Uh oh! This issue is overdue by 2 days. Don't forget to update your issues!

[bfitzexpensify]

Switching this to a weekly while we wait on more reports - I think this is a bug worth fixing, but it would be nice to have it occur more than once so we can actually determine it is ongoing