search

Expensify / App

Welcome to New Expensify: a complete re-imagination of financial collaboration, centered around chat. Help us build the next generation of Expensify by sharing feedback and contributing to the code.
https://new.expensify.com
MIT License
3.55k stars 2.89k forks source link

Not receiving realtime updates to desktop/web session #52437

Open m-natarajan opened 1 day ago

m-natarajan commented 1 day ago

If you haven’t already, check out our contributing guidelines for onboarding and email contributors@expensify.com to request to join our Slack channel!

Version Number: Reproducible in staging?: Needs Reproduction Reproducible in production?: Needs Reproduction If this was caught on HybridApp, is this reproducible on New Expensify Standalone?: If this was caught during regression testing, add the test name, ID and link from TestRail: Email or phone of affected tester (no customers): Logs: https://stackoverflow.com/c/expensify/questions/4856 Expensify/Expensify Issue URL: Issue reported by: @quinthar Slack conversation (hyperlinked to channel name): ts_external_expensify_quality

Action Performed:

  1. Login to staging.new.expensify.com as user A
  2. As user B send messages to user A

    Expected Result:

    User A receives message in real time

    Actual Result:

    For user A typing indicator displayed, not receiving realtime updates to desktop/web session, but receiving push notifications in mobile for the same

    Workaround:

    Can the user still use Expensify without this being fixed? Have you informed them of the workaround?

Platforms:

Which of our officially supported platforms is this issue occurring on?

Screenshots/Videos

Add any screenshot/video evidence

image (18)

image (19)

image (20)

image (21)

https://github.com/user-attachments/assets/7b474301-da0e-40c3-b26a-188569db9537

View all open jobs on GitHub

melvin-bot[bot] commented 1 day ago

Triggered auto assignment to @deetergp (AutoAssignerNewDotQuality)

melvin-bot[bot] commented 1 day ago

Triggered auto assignment to @trjExpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

MelvinBot commented 1 day ago

This has been labelled "Needs Reproduction". Follow the steps here: https://stackoverflowteams.com/c/expensify/questions/16989

trjExpensify commented 1 day ago

@deetergp I'm assuming notification issues like this need to remain internal, but let me know if you don't think so and we can ask a C+ to get involved as a next step to try and reproduce.

I seemingly can't repro this myself. Question from the thread is: "Why isn't the ping/ping detecting and fixing this?"