Unable to complete the Onfido check on Android browsers

[Julesssss]

CC @MitchExpensify

---

Action Performed:

• Create a workspace
• Tap 'Get Started'
• Add a bank acocunt, using credentials 1 from the StackOverflow guide
• Follow the steps until you reach the Onfido check
• Use an Android device to scan the QR code and begin the Onfido flow
• Select any verification type
• Scan the front and back of the verification ID

User report:

Trying to use onfido to verify identity and Camera and Microphone are fully allowed in browser and in device settings. Every time I click Enable Both for Allow Camera and Microphone Access, it pops up with Camera and microphone access denied. Tried with 3 browsers (Firefox Beta, Chrome, Samsung Browser) on Pixel 8 Pro running Android 14.

Expected Result:

• You are then not prompted to enable the camera permission

Actual Result:

• You are then prompted to enable camera permission -- clearly it is already enabled though!

https://user-images.githubusercontent.com/10736861/134701301-4074f2a2-2c42-4c97-82ea-34bbf691bbd9.mp4

Workaround:

Can the user still use Expensify without this being fixed? Have you informed them of the workaround?

Users cannot add bank accounts for payment

Platform:

Where is this issue occurring?

• Web ❌
• iOS ❌
• Android ✅
• Desktop App ❌
• Mobile Web ❌

Version Number: Reproducible in staging?: Yes Reproducible in production?: N/A Logs: https://stackoverflow.com/c/expensify/questions/4856 Notes/Photos/Videos: See above Expensify/Expensify Issue URL: N/A Issue reported by: @Julesssss Slack conversation: https://expensify.slack.com/archives/C020EPP9B9A/p1631806430343700?thread_ts=1631803999.337800&cid=C020EPP9B9A

[MelvinBot]

Triggered auto assignment to @mateocole (AutoAssignerTriage), see https://stackoverflow.com/c/expensify/questions/4749 for more details.

[Julesssss]

This is on Onfido's side, I think we need to confirm, then reach out to them and raise a bug.

[Julesssss]

CC @kevinksullivan, maybe I should have created this as an Internal issue?

[Julesssss]

The Onfido SDK doesn't have any issues which match my bug, so I'm going to record the failure and open a new issue.

[MelvinBot]

@Julesssss, @mateocole Whoops! This issue is 2 days overdue. Let's get this updated quick!

[mateocole]

@Julesssss would this issue be used to track the status and update info as we receive it from Onfido? Or, is there actions a member of engineering should be assigned to this to follow up on?

[Julesssss]

Hey @mateocole, we can use this issue to track internally -- I'll update this manually.

[mateocole]

Okay sounds good!

[Julesssss]

Onfido Issue. Awaiting response from the Onfido team.

[ctkochan22]

@Julesssss can you test if you are able to complete this via the old dot way.

1. Go to payments on old dot
2. Create a verified BBA
3. Go to onfido
4. Scan the QR code

[Julesssss]

Good idea @ctkochan22.

I can confirm that I'm seeing the same issue here, which means this shouldn't be considered a blocker.

[Julesssss]

Separately, I have been able to verify that the mWeb/QR code flow works on an older Android device (Nexus 5X) using Chrome. Something about my Pixel 2's configuration must be causing this issue, odd.

[ctkochan22]

This is on staging or prod? I can fire up my dev to check it out

[Julesssss]

It occurs in all environments, and I don't think it's a bug in our implementation. It's the id.onfido.com webpage that is launched via a QR code if you attempt to add a card on web. When I switch to Android I'm stuck in this permission loop.

[Julesssss]

This seems to be a rare issue, so I'm reducing the priority.

[Julesssss]

Never heard back from Onfido. I'm going to close this as it's not on our side, and a rare issue.

[AluminumHaste]

This is STILL broken on Android. Trying to use onfido to verify identity and Camera and Microphone are fully allowed in browser and in device settings. Every time I click Enable Both for Allow Camera and Microphone Access, it pops up with Camera and microphone access denied.

Tried with 3 browsers (Firefox Beta, Chrome, Samsung Browser) on Pixel 8 Pro running Android 14.

[melvin-bot[bot]]

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[Julesssss]

Hi @AluminumHaste, thanks for sharing. Lets see if QA are able to reproduce.

[Julesssss]

Waiting on retest