Emails - No emails received when the other user sent messages and IOU in 1:1 chat

[lanitochka17]

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Version Number: 9.0.66-0 Reproducible in staging?: Y Reproducible in production?: Y If this was caught on HybridApp, is this reproducible on New Expensify Standalone?: N If this was caught during regression testing, add the test name, ID and link from TestRail: https://expensify.testrail.io/index.php?/tests/view/5258634 Issue reported by: Applause - Internal Team

Action Performed:

1. Launch staging Hybrid app and log in
2. Navigate to a 1:1 conversation with a user you have email inbox access - must be a main email address without the + iteration
3. Send some messages and submit expense in the chat
4. Check the email inbox for the receiver of the messages and IOU

Expected Result:

User receives emails with the messages sent in the chat and IOU request from the other user

Actual Result:

No emails received when the other user sent messages and IOU in 1:1 chat

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• [ ] Android: Standalone
• [ ] Android: HybridApp
• [ ] Android: mWeb Chrome
• [ ] iOS: Standalone
• [x] iOS: HybridApp
• [ ] iOS: mWeb Safari
• [ ] MacOS: Chrome / Safari
• [ ] MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

https://github.com/user-attachments/assets/e154898f-9b7b-4cbd-89be-87336fe770cc

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[melvin-bot[bot]]

Triggered auto assignment to @OfstadC (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[OfstadC]

@lanitochka17 was the email never received or just delayed. Sometimes i've seen it take a couple minutes.

[lanitochka17]

@OfstadC No, those emails never came