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EyeSeeTea / SurveillanceCambodiaApp

Mobile application designed to report cases of malaria (to a DHIS2 server) for Cambodia (pictureapp blessed repository)
GNU General Public License v3.0
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Blank Data #91

Closed QISPSK closed 8 years ago

QISPSK commented 8 years ago

We've started rolling out the application to providers however it appears that provider Cheng Long (02-00-61) has sent over 2000 blank surveys yesterday. We have yet to call the provider to confirm what is happening, but it appears the blank data issue has not yet been solved.

Thankfully, he seems to be the only provider with this issue. Will update as soon as we can call the provider today.

ifoche commented 8 years ago

@QISPSK I've also seen that problem in QIS_test_int OU, so we give it the maximum priority to try to find out which situation is generating those blanks.

ifoche commented 8 years ago

@QISPSK can you confirm that device in Cheng Long (02-00-61) is using Google Play app in its last version?

QISPSK commented 8 years ago

He should be. Technically he has no way to check as we've locked down settings on the phone for providers. Just in case, I've sent a request from Google Play to remotely install the latest version just now so hopefully that fixes the issue.

Panharith was able to contact the provider and had the following to say:

"On the excel that I have extracted from DHIS2 shown me that one negative case came up with blank location and time stamp for that blank location is the same to all 2902 blank data (2016-07-10 07:37:27.407). I have contacted to him this moment and he also mentioned that internet service at his outlet is working well and no application crash anyway."

Perhaps the issue is linked somehow to GPS location?

ifoche commented 8 years ago

@QISPSK we'll explore that possibility. It's difficult to simulate a bad GPS connection, but we'll try to guess what could go wrong in case GPS doesn't work properly. Thanks!

QISPSK commented 8 years ago

Quick update: Chan Makara (05-27-71) has also begun to send blank data. As a precautionary measure, we've remotely requested to install the latest version of the app and we will reach out to him today to see what is going on.