Impossible to access cloud recordings on open.ezvizlife.com domain

[cxammar]

Hello,

I'm finding impossible to access cloud recordings on EZVIZ OPEN platform through API. Mobile app shows video fragments however, when trying to access through API I get "未找到录像片段".

I've double checked params, dates, and settings. I can access live video however, I can't access cloud storage fragments.

Best, Carlos

[cxammar]

I see this image on the console but don't know?

[freeshineit]

I see this image on the console but don't know?

Can you provide the device serial number? Can you send an email to open-team@ezvizlife.com

[cxammar]

I see this image on the console but don't know?

Can you provide the device serial number? Can you send an email to open-team@ezvizlife.com

Hello I've tried sending many emails to the stated address. My email is carlos@wiloo.es please check that email.

Many thanks in advabce

[cxammar]

I see this image on the console but don't know?

Can you provide the device serial number? Can you send an email to open-team@ezvizlife.com

Hello, I'm still facing the issue. Please provide aid on how to access cloud recordings through EUOPEN api. Pretty confident it's not working

[cxammar]

Hello. You guys mentioned me through mail this issue would be fixed around april. This is may and still no updates. Can you please advise when will this important bug be fixed? Many thanks.

[freeshineit]

Hello. You guys mentioned me through mail this issue would be fixed around april. This is may and still no updates. Can you please advise when will this important bug be fixed? Many thanks.

Very sorry! I have been busy with other projects recently. There is currently no time to fix this problem. You can try to convert begin to zero time for access, but there is also end time conversion internally, Only the begin time can be changed, When this bug is fixed later, I will send you an email to confirm.

[cxammar]

CAn you please further explain how to access the recordings? It is not clear in your explanation. This is very important for us and have been through this since January...

[freeshineit]

CAn you please further explain how to access the recordings? It is not clear in your explanation. This is very important for us and have been through this since January...

The playback storage overseas (outside of China) is stored in the zero time zone. Communicate with app development colleagues on the method of obtaining overseas storage data, and ultimately maintain consistency with the app.

[cxammar]

Hello,

There's no way of accessing the recordings, it doesn't matter whcih combination of times you use. It's not a matter of playing with TZ but you can't actually access any cloud recordings from overseas.

[freeshineit]

Hello,

There's no way of accessing the recordings, it doesn't matter whcih combination of times you use. It's not a matter of playing with TZ but you can't actually access any cloud recordings from overseas.

Send me the playback address, token, and domain to my email xiaoshaoqq@gmail.com, I'll give it a try

[freeshineit]

Hello, There's no way of accessing the recordings, it doesn't matter whcih combination of times you use. It's not a matter of playing with TZ but you can't actually access any cloud recordings from overseas.

Send me the playback address, token, and domain to my email xiaoshaoqq@gmail.com, I'll give it a try

I didn't receive your email. I'm going to bed first.

[cxammar]

Sorry my friend. I just sent it to your mail. MANY THANKS for checking this out for me.

[MatiClip]

Hello.

I also cannot download the recordings that are hosted in the cloud. I am from latinamerica. How can I access those recordings?

Thank you.

[freeshineit]

Hello.

I also cannot download the recordings that are hosted in the cloud. I am from latinamerica. How can I access those recordings?

Thank you.

Hello.

I am a project maintainer

send your url 、 domain and token to email (xiaoshaoqq@gmail.com or open-team@ezvizlife.com), I will investigate the problem。