Bug on Experience Points

FMCorz / moodle-block_xp

A gamification plugin for Moodle allowing students to gain experience points and level up.

https://levelup.plus/?ref=github

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Bug on Experience Points #46

Closed raschel closed 4 years ago

raschel commented 7 years ago

Dear Supporting Team,

during the past weeks several users claimed that their experience points don’t increase by completing modules or courses. But the courses and their modules were still tagged as completed.

I’ve created a test user for checking up the problem. It seems that it doesn’t depend on a specific course or module (I’ve tried different ones). Unfortunately I wasn’t able to find out the error and why does it occurs.

Can you give us some advice?

Thanks a lot! Rachel

FMCorz commented 7 years ago

Hi,

I'm afraid we need more information to be able to help. Could you share a backup of your course? Or give details on the current set-up of "Level up!"?

Cheers, Fred

raschel commented 7 years ago

Hi Fred,

well we are using XP-Points for the whole site - not just in specific courses.

So do you need a backup of one course?

Rachel

FMCorz commented 7 years ago

Here what you could look into:

Check that the rules aren't too specific
Check that the users have the permission to earn XP (block/xp:earn)
Check whether it works when using the block per course
Try to replicate your set-up in a testing environment and see what happens

FMCorz commented 4 years ago

Closing due to inactivity. Please reopen an issue if the problem persists.