Indexer Crashing

[cwils1689]

Hello everyone. First, thanks for this project. It's a blessing!

I have a brand new System76 machine running Pop OS. The software is running pretty well. The only issue I've run into is my library will not index. When I try to manually run indexing it crashes Logos. If I try running the LogosIndexer.exe file directly it gives me an "unhandled exception" error. Any advice? Also, I am not a Linux ninja, still learning the basics but enjoying it.

Thanks for any help!

[thw26]

Hello! Thank you for opening this issue.

Are you able to provide the full error log text?

[thw26]

Thank you. The code that comes before this is called the stack trace. Can you provide all the stack trace? Furthermore, can you submit to a service like Pastebin for easy reading?

https://pastebin.com/

[cwils1689]

Okay. Thanks for that link. I'm not seeing any code before this. I'm afraid I'm not looking in the right place.

Unhandled exception: page fault on read access to 0x0000000c in 64-bit code (0x0000000000a35dc8). Register dump: rip:0000000000a35dc8 rsp:000000000029d230 rbp:000000000029f030 eflags:00010206 ( R- -- I - -P- ) rax:000000000008e800 rbx:000000000029d280 rcx:0000000000000130 rdx:0000000000000000 rsi:000000000029ef00 rdi:000000000029dc80 r8:00000000000003c9 r9:0000000019930520 r10:0000000000000005 r11:000000000029d5a0 r12:0000000000000000 r13:000000000029d3a8 r14:000000000029fea0 r15:000000000029dde8 Stack dump: 0x000000000029d230: 000000000029dde8 000000000029fea0 0x000000000029d240: 0000000000b71380 000000007b070687 0x000000000029d250: 000000000029f0d0 0000000000c603f3 0x000000000029d260: 0000000000000004 000000000029d530 0x000000000029d270: 000000000029ef00 0000000000e95ee0 0x000000000029d280: 0000000000000000 0000000000b6fea0 0x000000000029d290: 0000000000000000 0000000000b80cb3 0x000000000029d2a0: 0000000000000000 0000000000e95ee0 0x000000000029d2b0: 000000000029dc80 0000000000b6fde1 0x000000000029d2c0: 000000000029d3a8 000000000029ef00 0x000000000029d2d0: 000000000029dc80 000000000029d530 0x000000000029d2e0: 000000000029ea00 0000000000b72390 Backtrace: =>0 0x0000000000a35dc8 EntryPoint+0xffffffffffffffff() in coreclr (0x000000000029f030) 1 0x0000000000c603f3 EntryPoint+0xf1e92() in coreclr (0x000000000029f030) 2 0x0000000000b80cb3 EntryPoint+0x12752() in coreclr (0x000000000029f030) 3 0x0000000000b72390 EntryPoint+0x3e2f() in coreclr (0x000000000029d530) 4 0x0000000000b71495 EntryPoint+0x2f34() in coreclr (0x000000000029d530) 5 0x000000007bc525a5 EntryPoint+0xffffffffffffffff() in ntdll (0x000000000029d530) 6 0x0000000000a14d25 EntryPoint+0xffffffffffffffff() in coreclr (0x000000000029f3b1) 0x0000000000a35dc8 EntryPoint+0xffffffffffffffff in coreclr: movl 0x000000000000000c(%rdx),%eax Modules: Module Address Debug info Name (36 modules) PE 890000- 8f4000 Deferred hostpolicy PE a10000- ef5000 Export coreclr PE 7b000000- 7b3fd000 Deferred kernelbase PE 7b600000- 7b969000 Deferred kernel32 PE 7bc00000- 7bf3c000 Dwarf ntdll PE 140000000- 140030000 Deferred logosindexer PE 180000000- 180059000 Deferred hostfxr PE 1c8db0000- 1c9097000 Deferred msvcrt PE 1cd860000- 1cd863000 Deferred api-ms-win-crt-utility-l1-1-0 PE 1d97a0000- 1d97ae000 Deferred api-ms-win-core-fibers-l1-1-1 PE 21a7e0000- 21a9ce000 Deferred setupapi PE 231ae0000- 231d60000 Deferred rpcrt4 PE 23d820000- 23dfc2000 Deferred user32 PE 241850000- 241853000 Deferred api-ms-win-crt-environment-l1-1-0 PE 262250000- 262254000 Deferred api-ms-win-crt-runtime-l1-1-0 PE 26b4c0000- 26bbb9000 Deferred gdi32 PE 2739c0000- 273ec9000 Deferred oleaut32 PE 28ba60000- 28ba63000 Deferred api-ms-win-crt-time-l1-1-0 PE 2e3540000- 2e364f000 Deferred shlwapi PE 2e8f10000- 2e948f000 Deferred ole32 PE 2f1fa0000- 2f1fbe000 Deferred version PE 30a2c0000- 30a2c4000 Deferred api-ms-win-crt-stdio-l1-1-0 PE 30c980000- 30c98f000 Deferred api-ms-win-core-synch-l1-2-0 PE 3126f0000- 312744000 Deferred shcore PE 327020000- 3271a4000 Deferred combase PE 32a700000- 32a7bc000 Deferred sechost PE 330260000- 330387000 Deferred advapi32 PE 33ea00000- 33ea04000 Deferred api-ms-win-crt-string-l1-1-0 PE 344840000- 344843000 Deferred api-ms-win-crt-filesystem-l1-1-0 PE 350a30000- 350a34000 Deferred api-ms-win-crt-convert-l1-1-0 PE 355100000- 355103000 Deferred api-ms-win-crt-locale-l1-1-0 PE 360a80000- 360a85000 Deferred api-ms-win-crt-math-l1-1-0 PE 39b510000- 39b513000 Deferred api-ms-win-crt-heap-l1-1-0 PE 3af670000- 3af762000 Deferred ucrtbase PE 3afd00000- 3afd62000 Deferred imm32 PE 7afe08220000- 7afe08af2000 Deferred shell32 Threads: process tid prio (all id:s are in hex) 00000038 services.exe 0000003c 0 00000040 0 00000054 0 00000058 0 00000070 0 00000084 0 000000a0 0 000000c0 0 000000c4 0 000000e8 0 00000100 0 00000044 mscorsvw.exe 00000048 0 0000005c 0 00000060 0 00000064 0 0000004c explorer.exe 00000050 0 0000009c 0 000000b8 0 00000068 svchost.exe 0000006c 0 00000074 0 00000078 0 0000007c winedevice.exe 00000080 0 00000088 0 0000008c 0 00000090 0 00000094 plugplay.exe 00000098 0 000000a4 0 000000a8 0 000000ac 0 000000d4 0 000000d8 0 000000b0 winedevice.exe 000000b4 0 000000c8 0 000000cc 0 000000d0 0 000000dc 0 000000e0 mscorsvw.exe 000000e4 0 000000ec 0 000000f0 0 000000f4 0 000000f8 rpcss.exe 000000fc 0 00000104 0 00000108 0 0000010c 0 00000110 0 00000114 0 00000118 0 0000011c (D) Z:\home\clintwilson\LogosBible10\data\wine64_bottle\drive_c\users\clintwilson\AppData\Local\Logos\System\LogosIndexer.exe 00000120 0 <== 0000012c 0 System information: Wine build: wine-6.0.3 (Ubuntu 6.0.3~repack-1) Platform: x86_64 Version: Windows 10 Host system: Linux Host version: 6.9.3-76060903-generic

[thw26]

Can you share long terminal output only after posting the contents to a new pastebin link? I'll need you to share the link as well.

In terms of finding the error, are you pulling that straight from the CLI or from the log file? If the CLI, check the log file at:

~/.local/state/Logos_on_Linux/Logos_on_Linux.log

It should be logged there. If it is not, try running the software with the -D flag which should log it.

[cwils1689]

Okay. Here's the pastebin link of the log file showing the error. The first code I share was from a Wine popup debug window.

https://pastebin.com/AUq6pWGY

[cwils1689]

Okay. So, I noticed the log said, "Platform not supported: Windows 7 is the minimum supported version". So, I changed the Windows version in Winetricks for the Indexer from Vista to Windows 10. It is now running. It still crashed Logos, but I was able to reopen it and now both are running.

[eric-hansen]

What System 76 machine do you have? I run a Darter Pro (newest model) and I'm curious if this is related to #156

[cwils1689]

It is the newest Darter Pro with the Ultra 7 CPU.

[cwils1689]

Switching the Indexer to Windows 10 has corrected this issue for me. But, I have found another issue. Logos crashes when I try to Print/Export a sermon from Sermon Builder. https://pastebin.com/xweXdHvj

[thw26]

Printing has been a known issue for us for a while. It requires us to do some git bisect work that none of the developers have had time for. We might perhaps be able to revisit this soon.

This was noted in the old wiki and that data has not yet been migrated over to the new repo. See: https://github.com/ferion11/LogosLinuxInstaller/wiki#known-issues

[thw26]

This PR has a commit to set the indexer to Win 10 by default:

https://github.com/FaithLife-Community/LogosLinuxInstaller/pull/164

[RoosZwart]

Using 4.0.0-alpha.14 on Ubuntu 24.04, I faced the same error as thw26. Indexer would not run, with the log reporting:

INFO: Platform not supported: Windows 7 is the minimum supported version ERROR: Error running '/home/username/LogosBible10/data/bin/wine-devel_9.12-x86_64.AppImage /home/username/LogosBible10/data/wine64_bottle/drive_c/users/username/AppData/Local/Logos/System/LogosIndexer.exe': 209

I was able to fix it in the same way: changed the Windows version in Winetricks for LogosIndexer.exe from Windows Vista to Windows 10, and the indexer ran without problems.