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Figure53 / F53FeedbackKit

Framework for sending feedback and system information reports from your Cocoa application.
Apache License 2.0
4 stars 3 forks source link

Extend log history collected to at least 1 week #7

Closed SoundGuyAndy closed 9 years ago

SoundGuyAndy commented 9 years ago

I only just learned that we only collect 24 hours of logs in submitted reports. I've had to turn a number of support tickets away because the logs only went back a day, and the problem happened a day or two earlier, but they hadn't had time to write in. I didn't even know it was on our end, to be honest, I thought it was Apple glitching in the logs and cycling old stuff out.

It's still arbitrary, but I think at least a week would be a lot more helpful in being able to search for patterns and that sort of thing.

c-had commented 9 years ago

I was thinking this would be a big increase in server load, but I had forgotten that including console logs was already an opt-in checkbox, so most reports don't include it. Seems like less of a problem, then.

Note that F53FeedbackKit already supports this by setting the FRFeedbackReporter.logHours Info.plist key to however many hours you like. There may be a case for changing the default away from 24 hours, but I'd lean toward keeping it 24 hours and having the apps that use it change the value in their Info.plist.

ChrisAshworth commented 9 years ago

I support @c-had's approach. I've updated it in QLab to use 1 week, since it makes sense there. I agree the default for the framework should remain at 24 hours.