File-New-Project / EarTrumpet

EarTrumpet - Volume Control for Windows
https://eartrumpet.app
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Spontaneous crash 0xe0434352 #1514

Closed SorabayashiStudios closed 8 months ago

SorabayashiStudios commented 8 months ago

Summary

Appears to be encountering a critical exception causing the software to crash and close. In event viewer, I captured the following:

Faulting application name: EarTrumpet.exe, version: 2.3.0.0, time stamp: 0x64cfe711 Faulting module name: KERNELBASE.dll, version: 10.0.19041.3693, time stamp: 0x64ee7a9c Exception code: 0xe0434352 Fault offset: 0x0013f932 Faulting process id: 0x5808 Faulting application start time: 0x01da4dee09e0de66 Faulting application path: C:\Program Files\WindowsApps\40459File-New-Project.EarTrumpet_2.3.0.0_x861sdd7yawvg6ne\EarTrumpet\EarTrumpet.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: 1c03ff26-5321-4607-84c5-33771878fdb1 Faulting package full name: 40459File-New-Project.EarTrumpet_2.3.0.0_x861sdd7yawvg6ne Faulting package-relative application ID: EarTrumpet

Steps to reproduce

I have a handful of applications open, including multiple browser windows and a game. I alt-tabbed to EarTrumpet, and it promptly vanished. I checked the taskbar, and when I moused over EarTrumpet, the icon then suddenly disappeared.

EarTrumpet version

2.3.0.0

Windows version

10.0.19045.3693

Additional information

No response

riverar commented 8 months ago

@SorabayashiStudios Thanks for the report, not seeing this report in Bugsnag (our error reporting backend). Can you share which game you had open? If you can reproduce it, please let me know and we'll re-open this. Thanks!

SorabayashiStudios commented 8 months ago

Ouch, I was hoping the internal bug reporting system would have caught and sent something. That singular item in Event Viewer was the only information I could get about the crash. Unfortunately, I don't think this will be anything remotely plausible to trace or reproduce without more data than just what the Event Viewer has given me.

I had roughly a half dozen firefox windows open, averaging 10 tabs each. Some were simple webpages, others were cloud/live-syncing pages like Google Sheets. The game I had open was Honkai Star Rail, and I had alt-tabbed to Ear Trumpet to lower the game's volume, at which point Ear Trumpet just vanished.

Besides that, it's an extreme stretch, but this is the other tab for that Event Viewer error log:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  - <System>
      <Provider Name="Application Error" /> 
      <EventID Qualifiers="0">1000</EventID> 
      <Version>0</Version> 
      <Level>2</Level> 
      <Task>100</Task> 
      <Opcode>0</Opcode> 
      <Keywords>0x80000000000000</Keywords> 
      <TimeCreated SystemTime="2024-02-26T23:33:29.2305448Z" /> 
      <EventRecordID>136438</EventRecordID> 
      <Correlation /> 
      <Execution ProcessID="0" ThreadID="0" /> 
      <Channel>Application</Channel> 
      <Computer>HomuHomuBox</Computer> 
      <Security /> 
    </System>
  - <EventData>
      <Data>EarTrumpet.exe</Data> 
      <Data>2.3.0.0</Data> 
      <Data>64cfe711</Data> 
      <Data>KERNELBASE.dll</Data> 
      <Data>10.0.19041.3693</Data> 
      <Data>64ee7a9c</Data> 
      <Data>e0434352</Data> 
      <Data>0013f932</Data> 
      <Data>5808</Data> 
      <Data>01da4dee09e0de66</Data> 
      <Data>C:\Program Files\WindowsApps\40459File-New-Project.EarTrumpet_2.3.0.0_x86__1sdd7yawvg6ne\EarTrumpet\EarTrumpet.exe</Data> 
      <Data>C:\WINDOWS\System32\KERNELBASE.dll</Data> 
      <Data>1c03ff26-5321-4607-84c5-33771878fdb1</Data> 
      <Data>40459File-New-Project.EarTrumpet_2.3.0.0_x86__1sdd7yawvg6ne</Data> 
      <Data>EarTrumpet</Data> 
    </EventData>
  </Event>

I tried looking up any error codes or the Event ID for any kind of clues, but it hasn't revealed anything to me.

riverar commented 8 months ago

Interesting I'll do some testing with the game, thanks. Yeah, looks like Bugsnag has started cutting back on the open source plan and is now throwing my events on the floor.