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FireDiscordBot / bot

A Discord bot for all your needs. With memes, utilities, moderation & more, Fire is the only bot you'll need.
https://getfire.bot/
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[BUG] /ticket alert not working #125

Closed pauliesnug closed 3 years ago

pauliesnug commented 3 years ago

When I use /ticket alert with a role to alert when someone makes a ticket, it doesn’t alert that role.

  1. Setup tickets with /ticket fire
  2. Run /ticket alert and pass a role as a parameter
  3. Run /new and it doesn’t ping the role specified in /ticket alert

The role specified in /ticket alert to be alerted / pinged when someone creates a new ticket.

Screenshots

Discord & device versions

Additional context

GamingGeek commented 3 years ago

I first tried to reproduce this and succeeded, added the work in progress label and then went to investigate.

I then remembered that moderators opening tickets doesn't ping the alert role, which is likely the case here. @EthanDevelops does it ping if a non-moderator opens a ticket?

pauliesnug commented 3 years ago

It does :D thanks