We never went live with the above error message, and it contains a typo. Please replace with this image (triggered by typing "http://www.cnn.ocm/"):
Please replace copy with this:
Here the page is rewritten to explain the error in human terms: Firefox is having trouble finding a site rather than the server being unable to resolve the address. The illustration and the word “hmm” provide a bit of personality while signaling to the user that the situation is not dangerous. And, the user is provided with recommended actions.
Current image + copy:
We never went live with the above error message, and it contains a typo. Please replace with this image (triggered by typing "http://www.cnn.ocm/"):
Please replace copy with this: Here the page is rewritten to explain the error in human terms: Firefox is having trouble finding a site rather than the server being unable to resolve the address. The illustration and the word “hmm” provide a bit of personality while signaling to the user that the situation is not dangerous. And, the user is provided with recommended actions.