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Link and Images are not loaded in Transfernow and Verifynow tenant #647

Closed bkandhas closed 6 months ago

bkandhas commented 6 months ago

Product

TransferNow, Veriynow

Page

Home -> Financial Institutions -> Transfer Now

Description

Both Transfernow and Verifynow tenant, images and links not working.

Expected Behaviour

Images and Links should work

Operating system

Windows

Browser

Google Chrome

Region

No response

bkandhas commented 6 months ago
image
minh-pham1 commented 6 months ago

~Hello @bkandhas! We purposefully do not support rendering and parsing URLs for images. If you would like to use images, please make sure to upload them to your assets folder (as I see you've already done) and referencing them using tree format (i.e. in docs/verifynow-account-verification-method.md you would want to use ../assets/images/<image_name>.png and for docs/getting-started/know-our-standard-api-structure.md you would want to use ../../assets/images/<image_name>.png).~

Please give this change a try and let us know if you still encounter any issues. Thank you!

minh-pham1 commented 6 months ago

Hello! After some additional investigation, we believe that one of our configuration change may have blocked the browser from being able to render images. We have reverted this change and images should load again. Apologies for the inconvenience! You can continue to render images using any of the previous methods as usual and disregard my earlier comment.

ManiBharathiNatarajan commented 6 months ago

Hi @minh-pham1, In TransferNow & VerifyNow tenant still some of the functionalities like tab, scrolling from left to right & vice versa, collapsible designs are also not working. Can you pl check it again from your end. while Navigating from TransferNow to VerifyNow tenant throwing 404 Error. From our end we checked the link its Pointing correct destination.

image image image image image
minh-pham1 commented 6 months ago

Hello @ManiBharathiNatarajan! I believe that these are 2 different bugs other than the original issue. For the sake of documentation and process, could you kindly close this issue (regarding the images not working) and create two separate bugs with the screenshots you provided and URLs to their respective pages? It'll make it easier for me to divide and assign with to the developers that can investigate and follow-up with you.

Thank you for your help!

ManiBharathiNatarajan commented 6 months ago

Hi @minh-pham1 Still some of the images are not rendering in TransferNow tenant. Can you pl check?

image
ManiBharathiNatarajan commented 6 months ago

Hi @minh-pham1 I have created two new issues & tagged here for your reference. https://github.com/Fiserv/Support/issues/651 & https://github.com/Fiserv/Support/issues/652

minh-pham1 commented 6 months ago

Hi @minh-pham1 Still some of the images are not rendering in TransferNow tenant. Can you pl check?

Hello Mani!

It seems there is an issue when attempting parse img src using the file tree pattern ... Could you kindly update images to use either of these 2 formats?

minh-pham1 commented 6 months ago

Hi @minh-pham1 I have created two new issues & tagged here for your reference. #651 & #652

Perfect, I'll be sure to get them assigned to the appropriate team members and send updates on the respective tickets as they progress. Thank you so much for your help.

minh-pham1 commented 6 months ago

Marking as complete due to inactivity and issue having been fixed.