Open Bleep42 opened 9 years ago
It's possible the battery needs replacing in the remote control... Can you try that?
Gordon
Hi Gordon, it's been doing it from the beginning and there have been other reports of the same on the forum. Battery voltage of original battery under a 1.5mA load 2.85v Battery voltage of new battery under a 1.5mA load 2.98v It makes no difference with the new battery. Regards Kevin.
The main culprit is the 'OK' button, as far as I can tell the others seem to be alright, for example when I go to 'Power' on the main screen & press OK, about 1 time in 10 rather than me seeing the sub menu it will mute, ie a double press.
Mine is also doing double presses, and apparently it's getting worse as time passes. The "Ok" button is the worst offender, but the directional buttons also repeat a lot, specially the "Down" one. The other ones (Play/Pause, Stop...) appear to be OK, as far as I can tell (I don't use them so often).
Hi Javier, I know the first thing they'll say is check the battery, so can you try with a new battery, to be sure. I personally think that all they need to do is make the key debounce longer, but currently they won't even admit there is possibly a problem. Regards Kevin.
That's not really fair Kevin. If you are having a problem then that is a problem! I personally can't repeat this and if the issue is getting worse over time then it is very likely not a software issue - its more likely to be a faulty remote. If you would like to send the remotes in for an exchange then thats fine! Mo
Hi Mo, I didn't say it's getting worse over time, Javier said that, mine has simply always done it, it maybe that he's just noticing it more now. Thank you for the offer of a replacement, I'm also having a problem with the real time clock, please see bug report, which again apparently you can't reproduce, I have supplied debug logs for this, do you want the whole Slice? My understanding was that as an early adopter you wanted us to find & report problems so you could nip them in the bud. Regards Kevin.
HI Kevin.
I'd be happy to arrange a new remote to see if this solves the issue. The RTC is likely to be software - I haven't seen any issues here but doesn't meant there isn't one and yes we value the feedback. It's appreciated.
Drop me a line on mo@fiveninjas.com to arrange a new remote to be sent out. You can drop the one you have in the post (cheapest option) so we can test it.
Mo
Hi Kevin, Mo,
My comment about "it getting worse" can perfectly be the "shiny new gadget" effect wearing off, thus making me noticing it more. I think it's probably better to disregard it for now :-)
I just tested a new battery today, and there were no appreciable changes. For the records, my (cheap) battery tester tells me the old one still gives 3.0 V, and 3.3 V the new one.
Mo, I'll send you an email to see if it's possible to run some other test on my side (even if I also think the software is not at fault here), or whether a replacement is an option.
/Javier
I'm running the latest stable release and while I experienced no issue with double presses earlier, I now find it happening more often.
Same here with latest OS, nicely visible on this video: https://www.youtube.com/watch?v=Ci2PKpbDsmY
@Bleep42 did you send in the old remote control ? Did the ninjas find anything wrong found with that ?
Hi @dawez, I did return it, never got any feedback. The replacement was the same, so instead I re-purposed an old ir remote, which works very well, see ninjas forum, or the wiki for details. Regards Kevin.
Using the Slice remote I am constantly getting double presses, ie I select a menu item and I also get a menu selection from the menu below, usually accompanied by an audible double click, from the Slice sound, not a terminal problem, but very annoying, especially when it does something you definitely didn't want.