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Connect, collect, transform, visualise, and interact with your Industrial Data in a single platform. Use FlowFuse to manage, scale and secure your Node-RED solutions.
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Include user's email address on email verification page #4614

Closed gstout52 closed 2 hours ago

gstout52 commented 3 hours ago

Description

Change language on email verification page in signup to say, "We have sent an email to ." This will prevent users from becoming confused on the verification page, as they may inadvertently check the wrong email address for their verification code.

This insight shows that a ~15-18% of users never make it from signing up to opening the product tour. The only step between those is email verification. So this is a friction point. Insight: https://eu.posthog.com/project/2209/insights/kov1NxNg

Epic/Story

No response

Have you provided an initial effort estimate for this issue?

I have provided an initial effort estimate

joepavitt commented 3 hours ago
Screenshot 2024-10-04 at 15 58 42

@gstout52 how's this?

knolleary commented 3 hours ago

Just to add some more data, using the following query on FFC database gives us the count of verified users and unverified users over the last 12 weeks:

select count(email_verified) from "Users" where "createdAt" > now() - INTERVAL '12 weeks' group by email_verified;

This will not include accounts that were created and deleted in that time period; although a user can't delete their account until it has been verified, so if anything that will mean an under-counting of verified users.

Not publishing the specific numbers in this public thread, but unverified users represent 5.5% of all sign-ups in that period.