Youtube Player widget repeatedly crashes on Android

metaflowdev commented 10 months ago

Has your issue been reported?

[X] I have searched the existing issues and confirm it has not been reported.
[X] I give permission for members of the FlutterFlow team to access and test my project for the sole purpose of investigating this issue.

Current Behavior

For many of our users the Youtube Player widget crashes when they try to watch a video. We can see in the Crashlytics statistics that this is by far the biggest issue with our app and I we don't see how we could be causing this ourselves.

Expected Behavior

The Youtube Player should not crash.

Steps to Reproduce

Add the Youtube Player widget to the project.
Try using the Youtube Player on Android multiple times until the error appears.

Reproducible from Blank

[X] The steps to reproduce above start from a blank project.

Bug Report Code (Required)

IT4ki/Hq25dgoddD1s7bbcBvlSc4C0d8TL0nuO0ad0gdGJDyC5k+Z8jBUFtUOLDgT3w3MU6jnnoX/MrluM7hMcADH0uuRr5x1pBUVwHJcHmXVc2gCoS3b3Z8IJpmfGHC4aWr3RN5ObBvcnNl3F+Ie+eXdA7XQ5DFOWwzH+aoXdeK2SrDX1iXc2URm05KZDPz

Context

It effects many of our Android App users. This is the biggest issue we have within our app by far. We are receiving bad reviews and users are frustrated.

Visual documentation

N/A

Additional Info

Here is a stacktrace and a log from crashlytics, I am happy to share more data if it helps solve the issue.

Log: https://zerobin.org/?8cb528498dbb6c7e#FAusePHeAAcqL8a6GwVyouytLbET3qfmayDynwNyPSvt

Stacktrace: https://zerobin.org/?feda1b7eb0aa6690#8Wpo6wZvyf5QnihFWk4ZdR637oTuT75jDzkfdjKA5Ceo

I also reported this isse here but nobody reacted for 10 days: https://community.flutterflow.io/c/bugs/post/native-youtube-widget-crashes-app-crashlytics-report-eugGKCzUTzxXSTX

Environment

- FlutterFlow version: 3.13.7
- Platform: Android
- Browser name and version: ?
- Operating system and version affected: 11, 12, 13, 14

github-actions[bot] commented 10 months ago

This issue is stale because it has been open for 7 days with no activity. If there are no further updates, a team member will close the issue.

metaflowdev commented 10 months ago

@SameerShahzad99 @katherineqian Could you give an update on this issue please? In the 3 weeks after our launch almost 100 users have experienced this issue. Thanks!

wenkaifan0720 commented 10 months ago

Hi @metaflowdev. We have identified the issue and is working on it.

metaflowdev commented 10 months ago

Hi @metaflowdev. We have identified the issue and is working on it.

Thank you! Any idea when we can expect the fix to be implemented?

metaflowdev commented 10 months ago

Hi @metaflowdev. We have identified the issue and is working on it.

Hi @wenkaifan0720 , do you have an ETA for the fix?

metaflowdev commented 10 months ago

Hello, with every new version we release, we get warnings from crashlytics that our release is unstable because of this issue. Can we please get an estimate when this will be solved? Thank you!

@wenkaifan0720 @katherineqian @SameerShahzad99 @asmengistu

wenkaifan0720 commented 10 months ago

Hi @metaflowdev. This should be fixed in our next update. Thank you for your patience.

metaflowdev commented 10 months ago

@wenkaifan0720 Thanks! Can you confirm that this is included in the FlutterFlow version that I can see online right now and not a future version? This one: FlutterFlow v4.0 released December 22, 2023. Thanks again!

wenkaifan0720 commented 10 months ago

Unfortunately not yet. Besides, since it's the holidays, our next release might be delayed a bit.

metaflowdev commented 9 months ago

@wenkaifan0720 Then I don't understand why this is closed if the fix is not available yet. So it will definitely be in the next release from now whenever it will be released? Can you notify me here when the fix is released?

metaflowdev commented 9 months ago

@wenkaifan0720 I the fix now included in this release?

FlutterFlow v4.0 released January 4, 2024
Flutter version is 3.13.7

metaflowdev commented 9 months ago

Hello? Can someone answer me if this is fixed now? I don't want to do a release if it's pointless... Thanks!

@wenkaifan0720 @katherineqian @SameerShahzad99 @asmengistu

metaflowdev commented 9 months ago

Hello, we did a deployment last week with this version:

FlutterFlow v4.0 released January 15, 2024
Flutter version is 3.13.7

However the issue still persists. I think that's the 3rd version of FlutterFlow that has been release since this issue has been closed. Why is the fix not included and when will it be included?

@wenkaifan0720 @katherineqian @SameerShahzad99 @asmengistu

wenkaifan0720 commented 9 months ago

Hi @metaflowdev. I am very sorry for the delayed response. just checked that our latest prod (released on Jan 20th) is generating code that contains the fix.

To give you more context, the proposed fix to the issue you saw has not been merged into the main branch of the package for over a year (https://github.com/sarbagyastha/youtube_player_flutter/pull/730). We had to create our own fork and point FF projects to that fork which contains the fix.

Please let me know if the latest version solves your issue. I will reopen this issue until your issue is resolved. Thank you for your patience.

metaflowdev commented 9 months ago

@wenkaifan0720 Thank you for the heads-up and the details! When I refresh I am currently still seeing the release from Jan 15th but when the release from the 20th becomes available I will release a new version instantly and give feedback afterwards. Thanks again!

metaflowdev commented 8 months ago

@wenkaifan0720 Hm, the version from the 20th never became available to me but now I see this one. I suppose this one also includes the fix, right?

FlutterFlow v4.1 released January 25, 2024
Flutter version is 3.13.7

wenkaifan0720 commented 8 months ago

Yes. And let me know if the fix works for you.

metaflowdev commented 8 months ago

@wenkaifan0720 unfortunately the fix hasn't worked. This latest release (0.3.14) that came out yesterday already saw several crashes with the same error message.

github-actions[bot] commented 8 months ago

This issue is stale because it has been open for 7 days with no activity. If there are no further updates, a team member will close the issue.

metaflowdev commented 8 months ago

This issue is stale because it has been open for 7 days with no activity. If there are no further updates, a team member will close the issue.

This issue is still unresolved

wenkaifan0720 commented 8 months ago

Hi @metaflowdev. Sorry for the late reply, I was out of office for a while. I made this test project: https://app.flutterflow.io/project/youtubeplayer-myqad8 and tested on my Samsung S23 (on Android 14) for quite some time but haven't experienced any crash or see this error message.

I do, however, think the crashes your users are experiencing are very real. I found another place in the youtube_player package that has the same issue that we fixed recently, and had just fixed it. Please bear in mind that this package is developed by someone else, so finding issues in it is challenging. And the error message by firebase crashlytics that you provided helped a lot. Could you try to do another release (or do a local test on a real device) and see if the issue goes away?

metaflowdev commented 7 months ago

@wenkaifan0720 We still see the issue with the latest release.

FlutterFlow / flutterflow-issues