App crashes while loading images and videos

anglesjp commented 1 week ago

Has your issue been reported?

[X] I have searched the existing issues and confirm it has not been reported.
[X] I give permission for members of the FlutterFlow team to access and test my project for the sole purpose of investigating this issue.

Current Behavior

The app keeps crashing while loading images and videos on the home page.

Expected Behavior

Loading images and videos smoothly.

Steps to Reproduce

Launch the app 2. Scroll the home page 3. Observe crashing

Reproducible from Blank

[X] The steps to reproduce above start from a blank project.

Bug Report Code (Required)

IT4oiMn1z4tJpb1J+rn5Ke5WnSQ4H2F/ar8708pBazwbfe+uB4kqevfOTERuQtOkSmw3I06KjWoW0fTKvoT1KfEBAzWbQJx5wc9ydzzzUkWXbpipFJWgdXFQQPhWfRSO3KWjpBJBJsZfWXBm3XGMFd/JfD/DNbr4Oms8Da/LZO4=

Context

This issue is critical to the app's quality and reliability.

Visual documentation

https://github.com/FlutterFlow/flutterflow-issues/assets/138846804/08ba47e2-f206-48b1-8b81-c0adb237407c

Additional Info

No response

Environment

- FlutterFlow version: 4.1
- Platform:iOS
- Browser name and version:Chrome 124.0.6367.118（Official Build） （arm64）
- Operating system and version affected:macOS Sonoma 14.4.1

General

[ ] I was collaborating with other users in the same project prior to data loss
[ ] I navigated between different project views leading up to data loss
[ ] The UI was running very slowly prior to data loss
[ ] A crash or other bug occurred prior to data loss
[ ] Data was not saved in a snapshot
[ ] I was using flutterflow from multiple devices
[ ] I was using flutterflow from multiple platforms (e.g. both web and MacOS Desktop app)

Relative to the time the changes were made, data was lost within

[ ] 1 minute
[ ] 1 hour
[ ] 1 day
[ ] 1 week

When following my steps to reproduce, data loss happens

[ ] ~100% of the time
[ ] ~50% of the time
[ ] ~10% of the time
[ ] ~1% of the time
[ ] Very rarely or only encountered once

rzambroni commented 1 week ago

Hi @angelesjp, I was trying to replicate this issue in a blank project but the images and video widgets seems to be working as expected. The problem you are experiencing is very likely a project specific issue and not a FF issue. One guess could be that you might be loading a lot of images and videos and most Operative Systems will close your app if they consume certain amount of memory.

Some suggestions:

Check if the multimedia files being loaded to the app are optimized for mobile.
Check that the list is being loaded progressively and not all at once.
Integrating Crashlytics will provide logs of the crashes allowing you to understand more about this issue and were is it coming from.

Thanks.

anglesjp commented 1 week ago

Thank you for your precious feedback and suggestions!

I'd like to implement the second suggestion right away, but I don't really know how to set the "progressive loading" on FlutterFLow. Would you please give me a clue? Or is there any documentation available on that?

rzambroni commented 1 week ago

Well, it would deppend on the implementation. See as an example ListView implementation with infinit scroll and pagination.
If you need further advise please ask to the community or reach out to support.

Thanks!

FlutterFlow / flutterflow-issues