The web app or PWA logout when the user is offline

[Franco98404]

Has your issue been reported?

• [X] I have searched the existing issues and confirm it has not been reported.
• [X] I give permission for members of the FlutterFlow team to access and test my project for the sole purpose of investigating this issue.

Current Behavior

The web app or PWA logout when the user is offline

Expected Behavior

The web application or PWA must keep the session active and not log out, this is essential for applications that do not connect to the Internet

Steps to Reproduce

1. Create a login and home page.
2. Enable custom authentication
3. Define the initial pages.
4. Set login actions
5. Make a web publication with PWA activated.

Now go to the phone

1. Open the deployment URL.
2. Log in to the app
3. Install the PWA
4. Disable mobile data and Wi-Fi
5. Open the previously installed PWA.
6. You will now be logged out.

Reproducible from Blank

• [X] The steps to reproduce above start from a blank project.

Bug Report Code (Required)

IT40jMmA7Y9On7xH15CBcMFFmiQ5JjM4U5ErlMJBaCgoIYyuOpl/evWkPxBWTtO+T1VcJUSmmmYD+c76j97pLflcHxCVRrpOzZFUeBXJcDu7UZOBBbWKP2htP8FMfVSx1MKNhSV5NbNoLkIAwE66I+qQbCbcHrWxIndISq/LZO4=

Context

The problem arises when the app is opened while out of the office and the mobile connection is not good so there may be micro cuts, so if the PWA is opened at that moment the session is closed

Visual documentation

Part 1 https://www.loom.com/share/e87bc6bf975a4ed49cfb2422898de406

Part 2 https://www.loom.com/share/180893ea1cd04b20acd511c3019c3798

Additional Info

No response

Environment

- FlutterFlow version: FlutterFlow V4.1.52+ released May 14, 2024
- Platform: Web
- Browser name and version: Version 124.0.6367.202 (Official Build) (64-bit)
- Operating system and version affected: W11

General

• [ ] I was collaborating with other users in the same project prior to data loss
• [ ] I navigated between different project views leading up to data loss
• [ ] The UI was running very slowly prior to data loss
• [ ] A crash or other bug occurred prior to data loss
• [ ] Data was not saved in a snapshot
• [ ] I was using flutterflow from multiple devices
• [ ] I was using flutterflow from multiple platforms (e.g. both web and MacOS Desktop app)

Relative to the time the changes were made, data was lost within

• [ ] 1 minute
• [ ] 1 hour
• [ ] 1 day
• [ ] 1 week

When following my steps to reproduce, data loss happens

• [ ] ~100% of the time
• [ ] ~50% of the time
• [ ] ~10% of the time
• [ ] ~1% of the time
• [ ] Very rarely or only encountered once

[paulperez-dev]

Hi @Franco98404! I noticed you used a custom authentication, which needs a token to persist the session.

You can refer to the numeral 2 of this documentation for further information. Please, let me know if this works for you!

[Franco98404]

Hello @paulperez-dev, thanks for clarifying! For this case I decided put nothing for testing purposes but in my real project is set the 4 variables:

• Authentication Token
• Refresh Token
• Token Expiry Time
• User UID

I am having a problem replicating the issue, my teammate and I are having issues and sometimes the app logs us out but other times the session stays active so we are very confused and don't know what else to try to replicate the issue :(

[paulperez-dev]

@Franco98404 You can start adding portions of the prod app to the blank project until you find the element, or combination of elements, that causes the issue.

I will be closing this issue since this tracker is for reproducible bugs.