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FormerLurker / Octolapse

Stabilized timelapses for Octoprint
GNU Affero General Public License v3.0
639 stars 99 forks source link

v0.4.0 Octolapses Freezes in Loading Octolapse Screen once the print starts #539

Open dgcntrk opened 4 years ago

dgcntrk commented 4 years ago

If this is a feature request describe it here

_REPLACE_THISFEATURE_REQUEST_DESCRIPTION_GOES_HERE

Version of Octolapse

Octolapse Version: ___0.4.0

Version of OctoPrint

OctoPrint Version: ___1.4.0

When you ran into the problem, did you have diagnostic logging enabled?

Diagnostic Logging was Enabled: ___yes

What were you doing when the problem occurred

  1. ___Configure the octolapse
  2. ___start the printing
  3. _REPLACE_THISSTEP_...

What should have happened?

___Run like octolapse

What happened instead?

___stuck in loading screen

Operating System running OctoPrint and Octolapse

OS Name: mac os Os Version: Catalina

Printer model & used firmware incl. version

Printer Model: anycubic mega s Printer Firmware Version: ?

Browser and version of browser, operating system running browser

Browser: safari Browser OS: ?

Link to the gcode file you were printing when the problem occurred

Link to Gcode File: ___https://gist.github.com/dgcntrk/2a241fdc191a9c41947074af8ea1b719

Link to settings.json

Link to settings.json with all passwords removed: ___https://gist.github.com/dgcntrk/bbe1d7ad9a2d33bf95cbacc17ddda51d

Link to plugin_octolapse.log

Link to plugin_octolapse.log: https://gist.github.com/dgcntrk/722c7fb64af56f7c33d0443eed90293f

Link to octoprint.log

Link to octoprint.log: ___https://gist.github.com/dgcntrk/ae7b791aa4b59e3c97864880343fb027

Link to contents of Javascript console in the browser

Link to javascript console output: _REPLACE_THISLINK_GOES_HERE

Screenshots and/or videos of the problem:

Screenshot/Video Links: ___https://snipboard.io/cvtaTD.jpg

Please consider becoming a patron

If you like this project, please support my work by becoming a patron, and consider adding a 'star' to the repository. It takes a lot of time and effort to maintain the project and respond to issues. The cost of test prints, software, cameras, printer parts, etc. can quickly add up, so every bit helps.

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FormerLurker commented 4 years ago

Please add the console log output for this issue. Just hit F12, select the console, refresh the OctoPrint page and copy in any errors you see. It's probably a client side binding issue of some type.

Also, it looks like there are URLs entered into script paths in your camera profile. Not sure how that happened. If you upgraded from Octolapse V0.3.4, I'd like to see the settings backup. You can find it in /home/pi/.octoprint/data/octolapse and it will have 3.4 somewhere in the name (settings_backup_0.3.4.json or something like that).

Also, see if the settings page comes up -> OctoPrint Settings (wrench/spanner) ->Octolapse. If it does, and after you have given me the logs, you could try restoring the default settings.

dgcntrk commented 4 years ago

Hi there, Thank you so much for reaching out! Here are the 2 errors I see on console. Btw I could not get the console on safari with f12 so this is from Chrome.

getSnapshot:1 Failed to load resource: the server responded with a status of 404 (Not Found) getSnapshot:1 Failed to load resource: the server responded with a status of 404 (Not Found)

Also because I have python 3 v0.3.4 wouldn't even install. The setting page comes up under octoprint and I can tweak the settings but once I start the print it just freezes at the loading screen.

I tried to reset it multiple times, I even installed the whole octoprint to see if that was causing any problems but still no luck.

FormerLurker commented 4 years ago

Can you try restoring the default settings? OctoPrint Settings->Octolapse->Restore Default. It will take me some time to investigate this.

once I start the print it just freezes at the loading screen. Can you elaborate? Are you saying Octolapse correctly displays until after you start a print? I may not understand the issue 100%

dgcntrk commented 4 years ago

Sure, and thanks a lot. Here is another screenshot after I reset to defaults. There is an error on top right.

https://snipboard.io/al8OJz.jpg

FormerLurker commented 4 years ago

Ok, I've added some additional logging at the point of failure. Try installing from this URL: https://github.com/FormerLurker/Octolapse/archive/ffc377fc38a04c265c23572e70a6556ad306cd53.zip

After you install and reboot, download plugin_octolapse.log. Hopefully there is a new exception in there that clarifies what's going on.

dgcntrk commented 4 years ago

Thank you! Here is the log. https://gist.github.com/dgcntrk/94238cf21f1b588125a78afd5d720b8e

FormerLurker commented 4 years ago

Hmm. Noting in there! That means the requests aren't getting to the pi.

Try this: Open your browser. Hit F12 to open the debugger. Switch to the network tab. Reload the OctoPrint page and look for any 400/403/500 server errors. If you find any (especially to the /loadSettingsAndState page), click on it and look at the request and response headers. Copy out or take a snapshot of whatever you find.

I bet it will be a 403 error, probably something to do with admin permissions. Does your user have admin permissions?

dgcntrk commented 4 years ago

Screen Shot 2020-06-10 at 9 43 50 AM Screen Shot 2020-06-10 at 9 44 01 AM

Here are the two 404 errors I found.

dgcntrk commented 4 years ago

and yes my user is admin on the mac this is running on.

dgcntrk commented 4 years ago

From what I understand it is having trouble connecting to the webcam but I can see the camera under control section of octopi, the test passes when I test it under octolapse settings and also the time-lapse feature of the octoprint works too. I am really confused :D

FormerLurker commented 4 years ago

Those two 404s are expected. No snapshots have been acquired, so those thumbnails don't exist.

It's possible that there is no error, and that the 'spinner' icon is some kind of CSS issue. I will formulate some debug steps soon, but this might require setting up an online meeting if you aren't comfortable fiddling with css. Let me know if you're familiar with CSS enough to examine the icon and hide the overlay panel. I'm curious to see if the tab is actually loaded, but just covered up.

dgcntrk commented 4 years ago

Thank you so much for all the help. Unfortunately I do not have experience with css. I do not mind setting up an online meeting and giving you remote control.

FormerLurker commented 4 years ago

Cool, I would prefer to do this on Friday, but might have some time in the evening. I'm in central time, USA (it's 11:00AM now), and can send you a gotomeeting request. Let me know when you are available, and send me an email to formerlurker@pm.me with your email address. Thanks!

dgcntrk commented 4 years ago

Sent! Thank you.

dgcntrk commented 4 years ago

Here is the latest log https://gist.github.com/dgcntrk/ef8b32c69cc6accc1d0f4b1cc17ec0d9

FormerLurker commented 4 years ago

Excellent 👍. I have a few ideas. Will try to have an update tomorrow.

dgcntrk commented 4 years ago

That's great! Really appreciate all the effort man 👍

FormerLurker commented 4 years ago

Sorry about the delay, but the weekend ended up being busier than normal. I have received a similar report to yours (minus the lockup in the GUI), and I strongly suspect they are related. I've added some of the logging that will be necessary to fix this, but still have some work to do. I'll keep you updated, but it will probably take a few weeks to figure this out. BUT.. the other user is running on CentOS, so it's possible for me to create a VM and actually replicate the bug locally, which is excellent.