can some one help me with this please

[macrodaz]

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If this is a feature request describe it here

_REPLACE_THISFEATURE_REQUEST_DESCRIPTION_GOES_HERE

Version of Octolapse

Octolapse Version: _REPLACE_THISOCTOLAPSE_VERSION_GOES_HERE

Version of OctoPrint

OctoPrint Version: _REPLACE_THISOCTOPRINT_VERSION_GOES_HERE

When you ran into the problem, did you have diagnostic logging enabled?

Diagnostic Logging was Enabled: _REPLACE_THISYES_OR_NO

What were you doing when the problem occurred

1. _REPLACE_THISSTEP_ONE_GOES_HERE
2. _REPLACE_THISSTEP_TWO_GOES_HERE
3. _REPLACE_THISSTEP_...

What should have happened?

_REPLACE_THISPUT_YOUR_DESCRIPTION_HERE

What happened instead?

_REPLACE_THISPUT_YOUR_DESCRIPTION_HERE

Operating System running OctoPrint and Octolapse

OS Name: _REPLACE_THISOS_NAME_GOES_HERE Os Version: _REPLACE_THISOS_VERSION_GOES_HERE

Printer model & used firmware incl. version

Printer Model: _REPLACE_THISPRINTER_MODEL_GOES_HERE Printer Firmware Version: _REPLACE_THISPRINTER_FIRMWARE_VERSION_GOES_HERE

Browser and version of browser, operating system running browser

Browser: _REPLACE_THISBROWSER_VERSION_GOES_HERE Browser OS: _REPLACE_THISBROWSER_OS_GOES_HERE

Link to the gcode file you were printing when the problem occurred

Link to Gcode File: _REPLACE_THISGCODE_FILE_LINK_GOES_HERE

Link to settings.json

Link to settings.json with all passwords removed: _REPLACE_THISSETTINGS_JSON_LINK_GOES_HERE

Link to plugin_octolapse.log

Link to plugin_octolapse.log: LINK_GOES_HERE

Link to octoprint.log

Link to octoprint.log: _REPLACE_THISLINK_GOES_HERE

Link to contents of Javascript console in the browser

Link to javascript console output: _REPLACE_THISLINK_GOES_HERE

Screenshots and/or videos of the problem:

Screenshot/Video Links: _REPLACE_THISLINKs_GO_HERE

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[FormerLurker]

I need some of the info requested within the template to figure this out. If I had to guess, I would say you are using H264/265 codec (rendering profile), running on a raspberry pi, and are running out of memory. If so, switch to the default codec and try to rerender in the 'failed renderings' popup.

[macrodaz]

sorry im a noob at this can you tell me where to do this please

[FormerLurker]

See this guide that explains how to report your issue. For now you can skip the section about creating a log file. Definitely follow the section about attaching settings.json, that is something I need in order to diagnose this. I am traveling ATM to a funeral, so please excuse me if it takes me some time to resolve this. Thanks!