Foundry376 / Mailspring

:love_letter: A beautiful, fast and fully open source mail client for Mac, Windows and Linux.
https://getmailspring.com/
GNU General Public License v3.0
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Mailspring is not responding #314

Closed fcoury closed 3 years ago

fcoury commented 7 years ago
What operating system are you using?

macOS 10.12.6 (16G29)

What version of Mailspring are you using?

Version 1.0.7 (1.0.7)

--

Bug?

Do you have any third-party plugins installed? If so, which ones?

No plugins

Is the issue related to a specific email provider (Gmail, Exchange, etc.)?

Gmail

Is the issue reproducible with a particular attachment, message, signature, etc?

This doesn't seem to be related to a specific attachment, message or signature.

I get this alert:

When trying to change between any folders, I get this popup:

image

Last lines of my log are like the following:

66319 [2017-11-06 20:03:43.600] [foreground] [info] -- Attaching waiting metadata for link-tracking
66319 [2017-11-06 20:03:43.600] [foreground] [info] -- Attaching waiting metadata for open-tracking
66319 [2017-11-06 20:03:52.843] [foreground] [info] Could not save file data!
66319 [2017-11-06 20:03:53.939] [foreground] [info] Could not save file data!
66319 [2017-11-06 20:03:53.939] [foreground] [info] Could not save file data!
66319 [2017-11-06 20:03:53.940] [foreground] [info] Could not save file data!
66319 [2017-11-06 20:03:53.943] [foreground] [info] Idling on folder [Gmail]/All Mail
66319 [2017-11-06 20:04:20.916] [main] [info] [local-e617a118-21f2] Running SyncbackDraftTask performLocal:
66319 [2017-11-06 20:04:21.011] [main] [info] [local-e617a118-21f2] -- Succeeded. Changing status to `remote`
66319 [2017-11-06 20:04:21.182] [foreground] [info] Idle exited with code 0
66319 [2017-11-06 20:04:21.188] [foreground] [info] [local-e617a118-21f2] Running SyncbackDraftTask performRemote:
66319 [2017-11-06 20:04:21.188] [foreground] [info] [local-e617a118-21f2] -- Succeeded. Changing status to `complete`
66319 [2017-11-06 20:04:21.380] [foreground] [info] syncFolderChangesViaCondstore - [Gmail]/All Mail: highestmodseq, uidnext match, no changes.
66319 [2017-11-06 20:04:21.892] [foreground] [info] Idling on folder [Gmail]/All Mail
66319 [2017-11-06 20:05:06.005] [background] [error] syncFolderUIDRange - Fetching full headers for 6
66319 [2017-11-06 20:05:06.198] [background] [warning] Ignoring changes to REDACTED, more recent data is available 1510005906 < 1510082983
66319 [2017-11-06 20:05:06.199] [background] [info] 🔸 Updating message 184232=325157 with subject: REDACTED
66319 [2017-11-06 20:05:06.201] [background] [info] 🔸 Updating message 245208=325156 with subject: REDACTED
66319 [2017-11-06 20:05:06.202] [background] [info] 🔸 Updating message 293667=319190 with subject: REDACTED
66319 [2017-11-06 20:05:06.203] [background] [info] 🔸 Updating message 305639=308243 with subject: REDACTED
66319 [2017-11-06 20:05:06.204] [background] [info] 🔸 Updating message 1014=1015 with subject: REDACTED
66319 [2017-11-06 20:05:07.302] [background] [info] syncFolderUIDRange - ([Gmail]/Trash, UIDs: 53531 - 53532, Heavy: true)
66319 [2017-11-06 20:05:07.968] [background] [info] syncFolderUIDRange - ([Gmail]/Trash, UIDs: 1 - 0, Heavy: false)
66319 [2017-11-06 20:05:09.033] [background] [info] syncFolderUIDRange - ([Gmail]/Spam, UIDs: 136156 - 136157, Heavy: true)
66319 [2017-11-06 20:05:09.945] [background] [info] syncFolderUIDRange - ([Gmail]/Spam, UIDs: 1 - 0, Heavy: false)
66319 [2017-11-06 20:05:10.631] [background] [info] Unlinking messages  WHERE remoteFolderId = ? AND remoteUID IN (?,?,?,?,?,?,?,?,?,?) no longer present in remote range.
66319 [2017-11-06 20:05:10.921] [background] [info] -- Unlinking "REDACTED" (CNUpkvKoT4v6tzZd2t2gwXf2C4ig1eFbpkJ1uCKwN)
66319 [2017-11-06 20:05:10.963] [background] [info] -- Unlinking "REDACTED" (hT9mHXVdNrtxmA4AaQA75YGgkgPdaufUaMzydGnTJ)
66319 [2017-11-06 20:05:10.979] [background] [info] -- Unlinking "REDACTED" (fz1zHSnXpVi53gue7yXB6BJATGZQKwZZbtdRfZrxe)
66319 [2017-11-06 20:05:11.070] [background] [info] -- Unlinking "REDACTED" (NZwjepgPA354t1qwrf99PKSAqLFuJjg9TixphiRYT)
66319 [2017-11-06 20:05:11.110] [background] [info] -- Unlinking "REDACTED" (qDVnLzhaRHdonUPXDGbvQ1EGDgAyFEaPn3QwH9hQf)
66319 [2017-11-06 20:05:11.164] [background] [info] -- Unlinking "REDACTED" (7uwWU2EKGh78URJtHQ27LjHBvSp5dU6iSuAQ1YvNM)
66319 [2017-11-06 20:05:11.221] [background] [info] -- Unlinking "REDACTED" (p5C6DsFUJDhtjkEvMeSqhxirMphFJaW388H49J9Z3)
66319 [2017-11-06 20:05:11.228] [background] [info] -- Unlinking "REDACTED" (m4SJSyRtq8oKJJMuvvkuz3bmdDiASyU4Ytydm6juQ)
66319 [2017-11-06 20:05:11.258] [background] [info] -- Unlinking "REDACTED" (3JC6MJBAYbKezzkqrSGvLzaWoTcVn4vsFXXykSWRD)
66319 [2017-11-06 20:05:11.314] [background] [info] Sync loop deleting unlinked messages with phase 2.
66319 [2017-11-06 20:05:11.617] [background] [info] Sync loop complete.

And the last error entries are:

1267 [2017-11-06 17:31:12.894] [background] [error] syncFolderUIDRange - Fetching full headers for 6
1267 [2017-11-06 17:36:02.099] [background] [error] syncFolderUIDRange - Fetching full headers for 6
1267 [2017-11-06 17:40:56.052] [background] [error] syncFolderUIDRange - Fetching full headers for 6
1267 [2017-11-06 17:45:47.062] [background] [error] syncFolderUIDRange - Fetching full headers for 6
1267 [2017-11-06 17:53:18.924] [background] [error] syncFolderUIDRange - Fetching full headers for 6
1267 [2017-11-06 18:01:25.963] [foreground] [error] Unable to fetch body for message "REDACTED" ([Gmail]/All Mail UID 768173). Error ErrorFetch
1267 [2017-11-06 18:01:34.058] [foreground] [error] Unable to fetch body for message "REDACTED" ([Gmail]/All Mail UID 768173). Error ErrorFetch
1267 [2017-11-06 18:03:43.156] [foreground] [error] Unable to fetch body for message "REDACTED" ([Gmail]/All Mail UID 768173). Error ErrorFetch
1267 [2017-11-06 18:04:37.332] [foreground] [error] Unable to fetch body for message "REDACTED" ([Gmail]/All Mail UID 768173). Error ErrorFetch
1267 [2017-11-06 18:04:38.385] [foreground] [error] Unable to fetch body for message "REDACTED" ([Gmail]/All Mail UID 768173). Error ErrorFetch
1267 [2017-11-06 18:04:41.150] [foreground] [error] Unable to fetch body for message "REDACTED" ([Gmail]/All Mail UID 768173). Error ErrorFetch
1267 [2017-11-06 18:04:48.179] [foreground] [error] Unable to fetch body for message "REDACTED" ([Gmail]/All Mail UID 768173). Error ErrorFetch
1267 [2017-11-06 18:05:01.412] [background] [error] syncFolderUIDRange - Fetching full headers for 6
1267 [2017-11-06 18:09:54.027] [background] [error] syncFolderUIDRange - Fetching full headers for 6
1267 [2017-11-06 18:14:47.132] [background] [error] syncFolderUIDRange - Fetching full headers for 6
1267 [2017-11-06 18:24:52.922] [background] [error] syncFolderUIDRange - Fetching full headers for 6
1267 [2017-11-06 18:29:53.816] [background] [error] syncFolderUIDRange - Fetching full headers for 6
1267 [2017-11-06 18:34:43.690] [background] [error] syncFolderUIDRange - Fetching full headers for 6
1267 [2017-11-06 18:39:31.643] [background] [error] syncFolderUIDRange - Fetching full headers for 6
1267 [2017-11-06 18:44:10.316] [background] [error] syncFolderUIDRange - Fetching full headers for 6
1267 [2017-11-06 18:51:24.839] [background] [error] syncFolderUIDRange - Fetching full headers for 6
1267 [2017-11-06 18:56:22.964] [background] [error] syncFolderUIDRange - Fetching full headers for 6
1267 [2017-11-06 19:01:24.251] [background] [error] syncFolderUIDRange - Fetching full headers for 6
1267 [2017-11-06 19:06:30.178] [background] [error] syncFolderUIDRange - Fetching full headers for 6
1267 [2017-11-06 19:11:32.393] [background] [error] syncFolderUIDRange - Fetching full headers for 9
65536 [2017-11-06 19:18:22.683] [background] [error] syncFolderUIDRange - Fetching full headers for 6
66319 [2017-11-06 19:28:59.682] [background] [error] syncFolderUIDRange - Fetching full headers for 1
66319 [2017-11-06 19:31:55.940] [background] [error] syncFolderUIDRange - Fetching full headers for 6
66319 [2017-11-06 20:00:26.914] [foreground] [error] Unable to fetch body for message "REDACTED" ([Gmail]/All Mail UID 768223). Error ErrorFetch
66319 [2017-11-06 20:05:06.005] [background] [error] syncFolderUIDRange - Fetching full headers for 6
bengotow commented 7 years ago

Hmm - does anything appear in the JavaScript console when this happens? (From the Menu, choose Developer > Toogle Developer Tools). Email sync runs in a separate process so the sync logs shouldn't be related - they seem pretty OK to me...

fcoury commented 7 years ago

Thank you! Now this particular message is triggering the issue (but it seems any message is doing the same):

image

Console log:

Streaming log data to /var/folders/qn/5dc817g51xg5z_7n9k63xwbr0000gn/T/Mailspring-1323.1331.log
index.js:16 Window load time: 890ms
window-event-handler.es6:317  Welcome to Mailspring! If you're exploring the source or building a plugin, you should enable debug flags. It's slower, but gives you better exceptions, the debug version of React, and more. Choose  Developer > Run with Debug Flags  from the menu. Also, check out http://Foundry376.github.io/Mailspring/ for documentation and sample code!
mailsync-bridge.es6:352 Sync worker sent non-JSON formatted message: Waiting for Account JSON:
mailsync-bridge.es6:352 Sync worker sent non-JSON formatted message: Waiting for Identity JSON:
database-store.es6:201  DatabaseStore: query took more than 100ms - 1003msec: SELECT `Message`.`data` FROM `Message` INNER JOIN `ModelPluginMetadata` AS `M14` ON `M14`.`id` = `Message`.`id` WHERE `M14`.`value` = 'open-tracking'  ORDER BY `Message`.`date` DESC LIMIT 500
database-store.es6:201  DatabaseStore._executeLocally took more than 100ms - 1004msec: SELECT `Message`.`data` FROM `Message` INNER JOIN `ModelPluginMetadata` AS `M14` ON `M14`.`id` = `Message`.`id` WHERE `M14`.`value` = 'open-tracking'  ORDER BY `Message`.`date` DESC LIMIT 500
mailsync-process.es6:227 Sending to mailsync 906fad7d Object {type: "need-bodies", ids: Array(1)}
internal/process/warning.js:21 (node:1331) MaxListenersExceededWarning: Possible EventEmitter memory leak detected. 51 trigger listeners added. Use emitter.setMaxListeners() to increase limit
process.on @ internal/process/warning.js:21
emitOne @ events.js:96
emit @ events.js:191
process.nextTick @ internal/process/warning.js:47
_combinedTickCallback @ internal/process/next_tick.js:73
_tickDomainCallback @ internal/process/next_tick.js:128
database-store.es6:201  DatabaseStore._executeInBackground took more than 100ms - 217msec (104msec in background): SELECT `Thread`.`data` FROM `Thread`  WHERE (`Thread`.`id` IN (SELECT `content_id` FROM `ThreadSearch` WHERE `ThreadSearch` MATCH '(from_ : "nao-responder@mercadolivre.com"*)' LIMIT 1000))  ORDER BY `Thread`.`lastMessageReceivedTimestamp` DESC LIMIT 100
fcoury commented 7 years ago

Got some more interesting logs:

 DatabaseStore: query took more than 100ms - 133252msec: SELECT `Thread`.`data` FROM `Thread` WHERE `id` IN (SELECT `id` FROM `ThreadCategory` WHERE `ThreadCategory`.`value` IN ('Th4Xw3ywnDUT9hwWazG3qDjypUoJpSeKqxjnPpUvx') AND `ThreadCategory`.`inAllMail` != 0  ORDER BY `ThreadCategory`.`lastMessageSentTimestamp` DESC LIMIT 200 OFFSET 0)  ORDER BY `Thread`.`lastMessageSentTimestamp` DESC
database-store.es6:201  DatabaseStore._executeLocally took more than 100ms - 133270msec: SELECT `Thread`.`data` FROM `Thread` WHERE `id` IN (SELECT `id` FROM `ThreadCategory` WHERE `ThreadCategory`.`value` IN ('Th4Xw3ywnDUT9hwWazG3qDjypUoJpSeKqxjnPpUvx') AND `ThreadCategory`.`inAllMail` != 0  ORDER BY `ThreadCategory`.`lastMessageSentTimestamp` DESC LIMIT 0)  ORDER BY `Thread`.`lastMessageSentTimestamp` DESC
database-store.es6:201  DatabaseStore._executeLocally took more than 100ms - 133260msec: SELECT `Thread`.`data` FROM `Thread` WHERE `id` IN (SELECT `id` FROM `ThreadCategory` WHERE `ThreadCategory`.`value` IN ('Th4Xw3ywnDUT9hwWazG3qDjypUoJpSeKqxjnPpUvx') AND `ThreadCategory`.`inAllMail` != 0  ORDER BY `ThreadCategory`.`lastMessageSentTimestamp` DESC LIMIT 200 OFFSET 0)  ORDER BY `Thread`.`lastMessageSentTimestamp` DESC
DatabaseStore._executeLocally took more than 100ms - 133260msec: SELECT `Thread`.`data` FROM `Thread` WHERE `id` IN (SELECT `id` FROM `ThreadCategory` WHERE `ThreadCategory`.`value` IN ('Th4Xw3ywnDUT9hwWazG3qDjypUoJpSeKqxjnPpUvx') AND `ThreadCategory`.`inAllMail` != 0  ORDER BY `ThreadCategory`.`lastMessageSentTimestamp` DESC LIMIT 200 OFFSET 0)  ORDER BY `Thread`.`lastMessageSentTimestamp` DESC
database-store.es6:201  DatabaseStore: query took more than 100ms - 4730msec: SELECT `Message`.`data` FROM `Message`  WHERE `Message`.`threadId` in 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 ORDER BY `Message`.`date` ASC 
database-store.es6:201  DatabaseStore._executeLocally took more than 100ms - 4731msec: SELECT `Message`.`data` FROM `Message`  WHERE `Message`.`threadId` in 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 ORDER BY `Message`.`date` ASC 
internal/process/warning.js:21 (node:2726) MaxListenersExceededWarning: Possible EventEmitter memory leak detected. 51 trigger listeners added. Use emitter.setMaxListeners() to increase limit
process.on @ internal/process/warning.js:21
emitOne @ events.js:96
emit @ events.js:191
process.nextTick @ internal/process/warning.js:47
_combinedTickCallback @ internal/process/next_tick.js:73
_tickDomainCallback @ internal/process/next_tick.js:128
bengotow commented 7 years ago

Hey! Hmm—can you open ~/Library/Application Support/Mailspring and report back the size of edgehill.db? Something is making disk access on your machine really, really slow (either that, or you have a terabyte of mail or something crazy!) Basically the app is locking because the database is becoming unresponsive and taking 133252msec to process a query that normally runs in a few hundred milliseconds. Any chance you have a network mounted home volume or something odd like that?

fcoury commented 7 years ago

Hey there, not a network mounted volume, it's actually running on a brand new iMac 27".

I do have a ton of emails though:

> $ ls -lah *.db
-rw-r--r--  1 fcoury  staff   2.3G Nov  9 10:16 edgehill.db
fcoury commented 7 years ago

Some more info:

> $ time sqlite3 edgehill.db "SELECT \`Thread\`.\`data\` FROM \`Thread\` WHERE \`id\` IN (SELECT \`id\` FROM \`ThreadCategory\` WHERE \`ThreadCategory\`.\`value\` IN ('Th4Xw3ywnDUT9hwWazG3qDjypUoJpSeKqxjnPpUvx') AND \`ThreadCategory\`.\`inAllMail\` != 0  ORDER BY \`ThreadCategory\`.\`lastMessageSentTimestamp\` DESC LIMIT 200 OFFSET 0)  ORDER BY \`Thread\`.\`lastMessageSentTimestamp\` DESC" ""
(...)
sqlite3 edgehill.db  ""  0.25s user 0.65s system 0% cpu 1:55.29 total
fcoury commented 7 years ago

And HDD seems to be pretty idle:

image

fcoury commented 7 years ago

Any ideas I could try to diagnose this further here @bengotow?

DmitryLoki commented 7 years ago

the same problem for me. edgehill.db filesize - 650M

Bass-03 commented 6 years ago

Guys, is this happening when trying to reply a big thread? let's say with at least 30 emails on it?

fcoury commented 6 years ago

@gdledsan for me this happens all the time, regardless of the size of the thread.

Bass-03 commented 6 years ago

@fcoury I'll open a new one then, thanks!

erik-icss commented 6 years ago

I have the same issue. Periodically the interface slows to a crawl, and then also the popup to 'wait' or 'kill' Mailspring. Long threads tend to trigger this behavior but I have experienced it in writing new mail as well. I have to wait 10-15 seconds for the app to catch up with what I type. Currently unusable most of the time. (for the 'record' I use Mailspring on Windows 10 as well with the same mail account, it does not exhibit this behavior)

jaschadub commented 4 years ago

I had the same issue on a Debian VM in Qubes OS. I realized that the cause was me using Pi-Hole (https://pi-hole.net/) for my home network. When I set resolv.conf to Google DNS it worked with no issues. From using developer tools seems there are tracking URLs in Mailspring like https://pixel.app.returnpath.net/pixel.gif?r=<ID number>&c=compliance that are blocked by Pi-Hole.

If you use that or similar to block tracking URLs might be a cause.

robertnikolic69 commented 4 years ago

Try Edit / Preferences / Accounts - bottom right there is a button Rebuild Cache. Then, Sync your email. This worked for me.

CodeMouse92 commented 3 years ago

I'm not certain whether this bug is still active, so we will close it. If the problem occurs again, please create a new thread in the appropriate category on our Discourse.

We are in the process of migrating issues to Discourse, which can better facilitate discussion and discovery, and so GitHub Issues can focus on issues that are confirmed and slated for resolution in the near term. Learn more about the changes here.

We hope to see you there soon!

-The Mailspring Team