[bug]: Freepbx 17 not restoring extension voicemail settings from legacy backup file

[gruubar]

FreePBX Version

FreePBX 17

Issue Description

I restored a backup from Freepbx 13 into Freepbx 17 and noticed some bad extension warnings for IVR voicemail destinations. All extensions have "voicemail" turned off and appear to be missing all voicemail related settings (password/email address and other settings are all defaulted). Same restore to Freepbx 16 works correctly.

Operating Environment

Freepbx 17 Debian 12 Asterisk 20.4

+-------------------+------------+---------+-------------+-----------+ | Module | Version | Status | License | Signature | +-------------------+------------+---------+-------------+-----------+ | amd | 17.0.1 | Enabled | GPLv3+ | Sangoma | | announcement | 17.0.2.1 | Enabled | GPLv3+ | Sangoma | | api | 17.0.1.4 | Enabled | AGPLv3+ | Sangoma | | areminder | 17.0.3.10 | Enabled | Commercial | Sangoma | | arimanager | 17.0.1.1 | Enabled | GPLv3+ | Sangoma | | asterisk-cli | 17.0.2 | Enabled | GPLv3+ | Sangoma | | asteriskinfo | 17.0.2 | Enabled | GPLv3+ | Sangoma | | backup | 17.0.5.38 | Enabled | GPLv3+ | Sangoma | | blacklist | 17.0.1.2 | Enabled | GPLv3+ | Sangoma | | broadcast | 17.0.1.6 | Enabled | Commercial | Sangoma | | builtin | | Enabled | | Unsigned | | bulkhandler | 17.0.4 | Enabled | GPLv3+ | Sangoma | | calendar | 17.0.4.14 | Enabled | GPLv3+ | Sangoma | | callaccounting | 17.0.5 | Enabled | Commercial+ | Sangoma | | callback | 17.0.2.1 | Enabled | GPLv3+ | Sangoma | | callerid | 17.0.1 | Enabled | Commercial | Sangoma | | callforward | 17.0.1.6 | Enabled | AGPLv3+ | Sangoma | | calllimit | 17.0.1.2 | Enabled | Commercial | Sangoma | | callrecording | 17.0.3.6 | Enabled | AGPLv3+ | Sangoma | | callwaiting | 17.0.3.4 | Enabled | GPLv3+ | Sangoma | | cdr | 17.0.4.15 | Enabled | GPLv3+ | Sangoma | | cdrpro | 17.0.3.16 | Enabled | Commercial | Sangoma | | cel | 17.0.2.8 | Enabled | GPLv3+ | Sangoma | | certman | 17.0.3.11 | Enabled | AGPLv3+ | Sangoma | | cidlookup | 17.0.1.1 | Enabled | GPLv3+ | Sangoma | | conferences | 17.0.3.2 | Enabled | GPLv3+ | Sangoma | | conferencespro | 17.0.1.7 | Enabled | Commercial | Sangoma | | configedit | 17.0.1.1 | Enabled | AGPLv3+ | Sangoma | | contactmanager | 17.0.5.11 | Enabled | GPLv3+ | Sangoma | | core | 17.0.9.67 | Enabled | GPLv3+ | Sangoma | | cos | 17.0.1.1 | Enabled | Commercial | Sangoma | | customappsreg | 17.0.1 | Enabled | GPLv3+ | Sangoma | | dahdiconfig | 17.0.1.11 | Enabled | GPLv3+ | Sangoma | | dashboard | 17.0.4.3 | Enabled | AGPLv3+ | Sangoma | | daynight | 17.0.1.1 | Enabled | GPLv3+ | Sangoma | | dictate | 17.0.1.2 | Enabled | GPLv3+ | Sangoma | | directory | 17.0.1.1 | Enabled | GPLv3+ | Sangoma | | donotdisturb | 17.0.2.3 | Enabled | GPLv3+ | Sangoma | | dynroute | 17.0.3 | Enabled | GPLv3+ | Sangoma | | endpoint | 17.0.1.70 | Enabled | Commercial | Sangoma | | extensionroutes | 17.0.1 | Enabled | Commercial | Sangoma | | extensionsettings | 17.0.1 | Enabled | GPLv3+ | Sangoma | | fax | 17.0.3.4 | Enabled | GPLv3+ | Sangoma | | faxpro | 17.0.1.15 | Enabled | Commercial | Sangoma | | featurecodeadmin | 17.0.2 | Enabled | GPLv3+ | Sangoma | | filestore | 17.0.2.18 | Enabled | AGPLv3 | Sangoma | | findmefollow | 17.0.4.8 | Enabled | GPLv3+ | Sangoma | | firewall | 17.0.1.25 | Enabled | AGPLv3+ | Sangoma | | framework | 17.0.15.27 | Enabled | GPLv2+ | Sangoma | | hotelwakeup | 17.0.1.6 | Enabled | GPLv2 | Sangoma | | iaxsettings | 17.0.1 | Enabled | AGPLv3 | Sangoma | | infoservices | 17.0.1 | Enabled | GPLv2+ | Sangoma | | ivr | 17.0.6 | Enabled | GPLv3+ | Sangoma | | languages | 17.0.1 | Enabled | GPLv3+ | Sangoma | | logfiles | 17.0.3.3 | Enabled | GPLv3+ | Sangoma | | manager | 17.0.5 | Enabled | GPLv2+ | Sangoma | | miscapps | 17.0.3 | Enabled | GPLv3+ | Sangoma | | miscdests | 17.0.1.1 | Enabled | GPLv3+ | Sangoma | | missedcall | 17.0.1.1 | Enabled | GPLv3+ | Sangoma | | music | 17.0.4 | Enabled | GPLv3+ | Sangoma | | outroutemsg | 17.0.1 | Enabled | GPLv3+ | Sangoma | | paging | 17.0.3 | Enabled | GPLv3+ | Sangoma | | pagingpro | 17.0.1.6 | Enabled | Commercial | Sangoma | | parking | 17.0.2.4 | Enabled | GPLv3+ | Sangoma | | parkpro | 17.0.1.4 | Enabled | Commercial | Sangoma | | pbxmfa | 17.0.2 | Enabled | Commercial+ | Sangoma | | phpinfo | 17.0.1 | Enabled | GPLv2+ | Sangoma | | pinsets | 17.0.3.2 | Enabled | GPLv3+ | Sangoma | | pinsetspro | 17.0.2 | Enabled | Commercial | Sangoma | | pm2 | 17.0.3.2 | Enabled | AGPLv3+ | Sangoma | | presencestate | 17.0.2.4 | Enabled | GPLv3+ | Sangoma | | printextensions | 17.0.1.2 | Enabled | GPLv3+ | Sangoma | | queueprio | 17.0.1.4 | Enabled | GPLv3+ | Sangoma | | queues | 17.0.1.9 | Enabled | GPLv2+ | Sangoma | | queuestats | 17.0.1.7 | Enabled | Commercial | Sangoma | | qxact_reports | 17.0.2 | Enabled | Commercial | Sangoma | | recording_report | 17.0.3.8 | Enabled | Commercial | Sangoma | | recordings | 17.0.2.2 | Enabled | GPLv3+ | Sangoma | | restapps | 17.0.1.15 | Enabled | Commercial | Sangoma | | ringgroups | 17.0.2.4 | Enabled | GPLv3+ | Sangoma | | sangomaconnect | 17.0.1.33 | Enabled | Commercial | Sangoma | | sangomacrm | 17.0.1.5 | Enabled | Commercial | Sangoma | | sangomartapi | 17.0.1.25 | Enabled | Commercial | Sangoma | | setcid | 17.0.1.2 | Enabled | GPLv3+ | Sangoma | | sipsettings | 17.0.6.7 | Enabled | AGPLv3+ | Sangoma | | sipstation | 17.0.3.3 | Enabled | Commercial | Sangoma | | sms | 17.0.1.13 | Enabled | Commercial | Sangoma | | smsplus | 17.0.3 | Enabled | Commercial | Sangoma | | soundlang | 17.0.4.1 | Enabled | GPLv3+ | Sangoma | | sysadmin | 17.0.1.88 | Enabled | Commercial | Sangoma | | timeconditions | 17.0.1.16 | Enabled | GPLv3+ | Sangoma | | tts | 17.0.1.1 | Enabled | GPLv3+ | Sangoma | | ttsengines | 17.0.1 | Enabled | AGPLv3 | Sangoma | | ucp | 17.0.4.18 | Enabled | AGPLv3+ | Sangoma | | userman | 17.0.6.25 | Enabled | AGPLv3+ | Sangoma | | vmblast | 17.0.2 | Enabled | GPLv3+ | Sangoma | | vmnotify | 17.0.1.7 | Enabled | Commercial | Sangoma | | voicemail | 17.0.5.19 | Enabled | GPLv3+ | Sangoma | | voicemail_report | 17.0.1.1 | Enabled | Commercial | Sangoma | | voipinnovations | 17.0.1.4 | Enabled | Commercial | Sangoma | | vqplus | 17.0.1.16 | Enabled | Commercial | Sangoma | | weakpasswords | 17.0.1 | Enabled | GPLv3+ | Sangoma | | webrtc | 17.0.2.2 | Enabled | GPLv3+ | Sangoma | +-------------------+------------+---------+-------------+-----------+

Relevant log output

No response

[gruubar]

freepbx_17_legacy_restore_1.txt

restore log attached here (it was too big to fit in comment field)

[kguptasangoma]

Hi @gruubar is it possible for you to share your backup file to me at kgupta@sangoma.com so we can try to reproduce your issue in-house? thanks

[gruubar]

Thank you I've sent an email

[jissphilip]

backup version 17.0.5.47

[jissphilip]

HI @gruubar , You backup does not contains /etc/asterisk/voicemail.conf that is the reason you are not able to restore the voicemails, Please take Full backup / add the below directory in the backup

[gruubar]

I wasn't trying to restore "voicemails" just the voicemail config for each extension so I thought just the base "config" backup would work for testing, so this is what I sent. With a "full" backup it is working, thank you.

[kguptasangoma]

thank you @gruubar for your prompt response.

Regards Kapil