[bug]: CDRpro not reporting ring or talk times

[dolesec]

FreePBX Version

FreePBX 17

Issue Description

Raw CDR data shows the call length however the (paid) CDRpro module reports nothing...

The same is true for ring time

Operating Environment

root@fpbx17:~# fwconsole ma list No repos specified, using: [standard,extended,commercial] from last GUI settings

+---------------------+-----------+---------+-------------+-----------+ | Module | Version | Status | License | Signature | +---------------------+-----------+---------+-------------+-----------+ | accountcodepreserve | 17.0.0.1 | Enabled | GPLv2 | Sangoma | | amd | 17.0.1 | Enabled | GPLv3+ | Sangoma | | announcement | 17.0.2.1 | Enabled | GPLv3+ | Sangoma | | api | 17.0.1.4 | Enabled | AGPLv3+ | Sangoma | | areminder | 17.0.3.10 | Enabled | Commercial | Sangoma | | arimanager | 17.0.1.1 | Enabled | GPLv3+ | Sangoma | | asterisk-cli | 17.0.2 | Enabled | GPLv3+ | Sangoma | | asteriskinfo | 17.0.2 | Enabled | GPLv3+ | Sangoma | | backup | 17.0.5.54 | Enabled | GPLv3+ | Sangoma | | blacklist | 17.0.1.2 | Enabled | GPLv3+ | Sangoma | | broadcast | 17.0.1.6 | Enabled | Commercial | Sangoma | | builtin | | Enabled | | Unsigned | | bulkhandler | 17.0.5 | Enabled | GPLv3+ | Sangoma | | calendar | 17.0.4.15 | Enabled | GPLv3+ | Sangoma | | callaccounting | 17.0.5 | Enabled | Commercial+ | Sangoma | | callback | 17.0.2.1 | Enabled | GPLv3+ | Sangoma | | callerid | 17.0.1 | Enabled | Commercial | Sangoma | | callforward | 17.0.1.6 | Enabled | AGPLv3+ | Sangoma | | calllimit | 17.0.1.2 | Enabled | Commercial | Sangoma | | callrecording | 17.0.3.6 | Enabled | AGPLv3+ | Sangoma | | callwaiting | 17.0.3.4 | Enabled | GPLv3+ | Sangoma | | cdr | 17.0.4.16 | Enabled | GPLv3+ | Sangoma | | cdrpro | 17.0.3.17 | Enabled | Commercial | Sangoma | | cel | 17.0.2.8 | Enabled | GPLv3+ | Sangoma | | certman | 17.0.3.12 | Enabled | AGPLv3+ | Sangoma | | cidlookup | 17.0.1.1 | Enabled | GPLv3+ | Sangoma | | conferences | 17.0.3.2 | Enabled | GPLv3+ | Sangoma | | conferencespro | 17.0.1.7 | Enabled | Commercial | Sangoma | | configedit | 17.0.1.1 | Enabled | AGPLv3+ | Sangoma | | contactmanager | 17.0.5.11 | Enabled | GPLv3+ | Sangoma | | core | 17.0.9.73 | Enabled | GPLv3+ | Sangoma | | cos | 17.0.1.1 | Enabled | Commercial | Sangoma | | customappsreg | 17.0.1 | Enabled | GPLv3+ | Sangoma | | dashboard | 17.0.4.3 | Enabled | AGPLv3+ | Sangoma | | daynight | 17.0.1.1 | Enabled | GPLv3+ | Sangoma | | dictate | 17.0.1.2 | Enabled | GPLv3+ | Sangoma | | directory | 17.0.1.1 | Enabled | GPLv3+ | Sangoma | | disa | 17.0.3 | Enabled | AGPLv3+ | Sangoma | | donotdisturb | 17.0.2.3 | Enabled | GPLv3+ | Sangoma | | endpoint | 17.0.1.71 | Enabled | Commercial | Sangoma | | extensionroutes | 17.0.1 | Enabled | Commercial | Sangoma | | extensionsettings | 17.0.1 | Enabled | GPLv3+ | Sangoma | | fax | 17.0.3.4 | Enabled | GPLv3+ | Sangoma | | faxpro | 17.0.1.16 | Enabled | Commercial | Sangoma | | featurecodeadmin | 17.0.2 | Enabled | GPLv3+ | Sangoma | | filestore | 17.0.2.21 | Enabled | AGPLv3 | Sangoma | | findmefollow | 17.0.4.9 | Enabled | GPLv3+ | Sangoma | | firewall | 17.0.1.26 | Enabled | AGPLv3+ | Sangoma | | framework | 17.0.16 | Enabled | GPLv2+ | Sangoma | | hotelwakeup | 17.0.1.6 | Enabled | GPLv2 | Sangoma | | iaxsettings | 17.0.1 | Enabled | AGPLv3 | Sangoma | | infoservices | 17.0.1 | Enabled | GPLv2+ | Sangoma | | ivr | 17.0.6 | Enabled | GPLv3+ | Sangoma | | languages | 17.0.1 | Enabled | GPLv3+ | Sangoma | | logfiles | 17.0.3.3 | Enabled | GPLv3+ | Sangoma | | manager | 17.0.5 | Enabled | GPLv2+ | Sangoma | | miscapps | 17.0.3 | Enabled | GPLv3+ | Sangoma | | miscdests | 17.0.1.1 | Enabled | GPLv3+ | Sangoma | | missedcall | 17.0.1.1 | Enabled | GPLv3+ | Sangoma | | music | 17.0.4 | Enabled | GPLv3+ | Sangoma | | outroutemsg | 17.0.1 | Enabled | GPLv3+ | Sangoma | | paging | 17.0.3 | Enabled | GPLv3+ | Sangoma | | pagingpro | 17.0.1.6 | Enabled | Commercial | Sangoma | | parking | 17.0.2.4 | Enabled | GPLv3+ | Sangoma | | parkpro | 17.0.1.4 | Enabled | Commercial | Sangoma | | pbxmfa | 17.0.2.1 | Enabled | Commercial+ | Sangoma | | phpinfo | 17.0.1 | Enabled | GPLv2+ | Sangoma | | pinsets | 17.0.3.2 | Enabled | GPLv3+ | Sangoma | | pinsetspro | 17.0.2 | Enabled | Commercial | Sangoma | | pm2 | 17.0.3.2 | Enabled | AGPLv3+ | Sangoma | | presencestate | 17.0.2.4 | Enabled | GPLv3+ | Sangoma | | printextensions | 17.0.1.2 | Enabled | GPLv3+ | Sangoma | | queueprio | 17.0.1.4 | Enabled | GPLv3+ | Sangoma | | queues | 17.0.1.9 | Enabled | GPLv2+ | Sangoma | | queuestats | 17.0.1.7 | Enabled | Commercial | Sangoma | | qxact_reports | 17.0.2 | Enabled | Commercial | Sangoma | | recording_report | 17.0.3.8 | Enabled | Commercial | Sangoma | | recordings | 17.0.2.2 | Enabled | GPLv3+ | Sangoma | | restapps | 17.0.1.19 | Enabled | Commercial | Sangoma | | ringgroups | 17.0.2.4 | Enabled | GPLv3+ | Sangoma | | sangomaconnect | 17.0.1.35 | Enabled | Commercial | Sangoma | | sangomacrm | 17.0.1.8 | Enabled | Commercial | Sangoma | | sangomartapi | 17.0.1.26 | Enabled | Commercial | Sangoma | | setcid | 17.0.1.2 | Enabled | GPLv3+ | Sangoma | | sipsettings | 17.0.6.8 | Enabled | AGPLv3+ | Sangoma | | sipstation | 17.0.3.3 | Enabled | Commercial | Sangoma | | sms | 17.0.1.13 | Enabled | Commercial | Sangoma | | smsplus | 17.0.3 | Enabled | Commercial | Sangoma | | soundlang | 17.0.4.1 | Enabled | GPLv3+ | Sangoma | | sysadmin | 17.0.1.89 | Enabled | Commercial | Sangoma | | timeconditions | 17.0.1.17 | Enabled | GPLv3+ | Sangoma | | tts | 17.0.1.1 | Enabled | GPLv3+ | Sangoma | | ttsengines | 17.0.1 | Enabled | AGPLv3 | Sangoma | | ucp | 17.0.4.19 | Enabled | AGPLv3+ | Sangoma | | userman | 17.0.6.25 | Enabled | AGPLv3+ | Sangoma | | vmblast | 17.0.2 | Enabled | GPLv3+ | Sangoma | | vmnotify | 17.0.1.7 | Enabled | Commercial | Sangoma | | voicemail | 17.0.5.22 | Enabled | GPLv3+ | Sangoma | | voicemail_report | 17.0.1.1 | Enabled | Commercial | Sangoma | | voipinnovations | 17.0.1.4 | Enabled | Commercial | Sangoma | | vqplus | 17.0.1.16 | Enabled | Commercial | Sangoma | | weakpasswords | 17.0.1 | Enabled | GPLv3+ | Sangoma | | webcallback | 17.0.4 | Enabled | Commercial | Sangoma | | webrtc | 17.0.2.2 | Enabled | GPLv3+ | Sangoma | +---------------------+-----------+---------+-------------+-----------+

Relevant log output

n/a

[prasanthcode4]

@dolesec Kindly share the Daily report file for cross checking

[kguptasangoma]

This is publicly accessible system so please send email to either kgupta@sangoma.com or prasanthm@sangoma.com.

thanks

[jissphilip]

@dolesec Mostly your excel is not displaying the 3rd position on the sheet (00:00:00) please select the duration on the sheet and see it is having the 3rd position (00:00:00), if it is not showing the 3rd then it is bug in exporting the Data.