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The unified FreePBX issue tracker.
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[bug]: The Administration button does not work #343

Closed mischa365 closed 2 months ago

mischa365 commented 2 months ago

FreePBX Version

FreePBX 16

Issue Description

2024-08-05_12-26-59

Operating Environment

Linux

Relevant log output

No response

kguptasangoma commented 2 months ago

is this freepbx 16 or freepbx 17 @mischa365 ?

mischa365 commented 2 months ago

16

msanthosh18 commented 2 months ago

Hi @mischa365 Ensure all modules are latest and clear the browser cache then try, do you see any error on browser console log when you click on Administration login button ..?

Did you tried any other different browser.?

mischa365 commented 2 months ago

The modules have been updated. There is no error, it's just as if the administration button is not responding. I've tried other browsers.

msanthosh18 commented 2 months ago

Hi @mischa365 , Can you open browser console log, just reload the tab and share the console screenshot, since we are unable to reproduce the issue in my testing system

mischa365 commented 2 months ago

2024-08-05_14-22-26

msanthosh18 commented 2 months ago

Hi @mischa365 , The screenshot you shared is Elements log, not console log, please click on red marked place and see there should be an error when you click on administrator button, we need that screen shot to see the error.

image

mischa365 commented 2 months ago

2024-08-05_14-53-38

kguptasangoma commented 2 months ago

Hi @mischa365 if you set the language to english then are you able to login?

mischa365 commented 2 months ago

No

kguptasangoma commented 2 months ago

can you please check "fwconsole debug" and find out if you are seeing any error or any error in httpd (error/access) logs?

mischa365 commented 2 months ago

2024-08-05_15-28-58

kguptasangoma commented 2 months ago

Hi @mischa365 you can try following commands from the linux cli - 1) fwconsole ma upgradeall 2) fwconsole restart

Try to access the UI and check below logs - /var/log/httpd/error_log and /var/log/httpd/access_log

mischa365 commented 2 months ago

2024-08-06_08-03-06

kguptasangoma commented 2 months ago

so do you see any error in httpd logs ?

mischa365 commented 2 months ago

Permission denied

mischa365 commented 2 months ago

I log in under the administrator

kguptasangoma commented 2 months ago

/ Hi,

This appears to be a support issue.

This system is setup for bug tracking only and does not handle support request or general questions.

If this is a PBXact issue or related to a commercial product, please open a support ticket at https://help.sangoma.com/

For FreePBX support or general questions, you have the following options:

Self Service: https://sangomakb.atlassian.net/wiki/spaces/FP/overview Community Forums with search http://community.freepbx.org
Paid support. https://help.sangoma.com/

Thank you for using FreePBX Kapil Gupta