[bug]: Queue missing from GUI, Possible Database Entry Issue

[maxhohenlohe]

FreePBX Version

FreePBX 17

Issue Description

Created queue 9050, which functions correctly. However, upon returning to the GUI, the queue is missing from the list. Attempting to recreate queue 9050 results in an error stating that the queue number is already in use. Running queue show in asterisk confirms that 9050 is a valid and operational queue

Operating Environment

Debian 12.6 FreePBX 17.0.19.1 Current Asterisk Version: 21.4.1

+---------------------+-----------+---------+-------------+-----------+ | Module | Version | Status | License | Signature | +---------------------+-----------+---------+-------------+-----------+ | accountcodepreserve | 17.0.0.1 | Enabled | GPLv2 | Sangoma | | adv_recovery | 17.0.4 | Enabled | Commercial | Sangoma | | allowlist | 17.0.1.1 | Enabled | GPLv3+ | Sangoma | | amd | 17.0.1 | Enabled | GPLv3+ | Sangoma | | announcement | 17.0.2.1 | Enabled | GPLv3+ | Sangoma | | api | 17.0.1.6 | Enabled | AGPLv3+ | Sangoma | | areminder | 17.0.3.10 | Enabled | Commercial | Sangoma | | arimanager | 17.0.1.1 | Enabled | GPLv3+ | Sangoma | | asterisk-cli | 17.0.2 | Enabled | GPLv3+ | Sangoma | | asteriskinfo | 17.0.2 | Enabled | GPLv3+ | Sangoma | | backup | 17.0.5.58 | Enabled | GPLv3+ | Sangoma | | blacklist | 17.0.1.2 | Enabled | GPLv3+ | Sangoma | | broadcast | 17.0.1.6 | Enabled | Commercial | Sangoma | | builtin | | Enabled | | Unsigned | | bulkhandler | 17.0.5 | Enabled | GPLv3+ | Sangoma | | calendar | 17.0.4.15 | Enabled | GPLv3+ | Sangoma | | callaccounting | 17.0.5 | Enabled | Commercial+ | Sangoma | | callback | 17.0.2.1 | Enabled | GPLv3+ | Sangoma | | callerid | 17.0.1 | Enabled | Commercial | Sangoma | | callforward | 17.0.1.6 | Enabled | AGPLv3+ | Sangoma | | calllimit | 17.0.1.2 | Enabled | Commercial | Sangoma | | callrecording | 17.0.3.7 | Enabled | AGPLv3+ | Sangoma | | callwaiting | 17.0.3.4 | Enabled | GPLv3+ | Sangoma | | cdr | 17.0.4.16 | Enabled | GPLv3+ | Sangoma | | cdrpro | 17.0.3.19 | Enabled | Commercial | Sangoma | | cel | 17.0.2.8 | Enabled | GPLv3+ | Sangoma | | certman | 17.0.3.12 | Enabled | AGPLv3+ | Sangoma | | cidlookup | 17.0.1.1 | Enabled | GPLv3+ | Sangoma | | conferences | 17.0.3.2 | Enabled | GPLv3+ | Sangoma | | conferencespro | 17.0.1.7 | Enabled | Commercial | Sangoma | | configedit | 17.0.1.1 | Enabled | AGPLv3+ | Sangoma | | contactmanager | 17.0.5.11 | Enabled | GPLv3+ | Sangoma | | core | 17.0.13 | Enabled | GPLv3+ | Sangoma | | cos | 17.0.1.1 | Enabled | Commercial | Sangoma | | customappsreg | 17.0.1 | Enabled | GPLv3+ | Sangoma | | customcontexts | 17.0.1.3 | Enabled | GPLv2+ | Sangoma | | dashboard | 17.0.4.3 | Enabled | AGPLv3+ | Sangoma | | daynight | 17.0.1.1 | Enabled | GPLv3+ | Sangoma | | dictate | 17.0.1.2 | Enabled | GPLv3+ | Sangoma | | directory | 17.0.1.1 | Enabled | GPLv3+ | Sangoma | | disa | 17.0.3 | Enabled | AGPLv3+ | Sangoma | | donotdisturb | 17.0.2.3 | Enabled | GPLv3+ | Sangoma | | dynroute | 17.0.3.1 | Enabled | GPLv3+ | Sangoma | | endpoint | 17.0.1.73 | Enabled | Commercial | Sangoma | | extensionroutes | 17.0.1 | Enabled | Commercial | Sangoma | | extensionsettings | 17.0.1 | Enabled | GPLv3+ | Sangoma | | fax | 17.0.3.4 | Enabled | GPLv3+ | Sangoma | | faxpro | 17.0.1.18 | Enabled | Commercial | Sangoma | | featurecodeadmin | 17.0.2 | Enabled | GPLv3+ | Sangoma | | filestore | 17.0.2.22 | Enabled | AGPLv3 | Sangoma | | findmefollow | 17.0.4.9 | Enabled | GPLv3+ | Sangoma | | firewall | 17.0.1.26 | Enabled | AGPLv3+ | Sangoma | | framework | 17.0.19.1 | Enabled | GPLv2+ | Sangoma | | hotelwakeup | 17.0.1.6 | Enabled | GPLv2 | Sangoma | | iaxsettings | 17.0.1 | Enabled | AGPLv3 | Sangoma | | infoservices | 17.0.1.1 | Enabled | GPLv2+ | Sangoma | | ivr | 17.0.6 | Enabled | GPLv3+ | Sangoma | | languages | 17.0.1 | Enabled | GPLv3+ | Sangoma | | logfiles | 17.0.3.3 | Enabled | GPLv3+ | Sangoma | | manager | 17.0.6 | Enabled | GPLv2+ | Sangoma | | miscapps | 17.0.3 | Enabled | GPLv3+ | Sangoma | | miscdests | 17.0.1.1 | Enabled | GPLv3+ | Sangoma | | missedcall | 17.0.1.1 | Enabled | GPLv3+ | Sangoma | | music | 17.0.5 | Enabled | GPLv3+ | Sangoma | | outcnam | 17.0.1 | Enabled | GPLv3+ | Sangoma | | outroutemsg | 17.0.1 | Enabled | GPLv3+ | Sangoma | | paging | 17.0.3 | Enabled | GPLv3+ | Sangoma | | pagingpro | 17.0.1.6 | Enabled | Commercial | Sangoma | | parking | 17.0.2.4 | Enabled | GPLv3+ | Sangoma | | parkpro | 17.0.1.4 | Enabled | Commercial | Sangoma | | pbxmfa | 17.0.2.1 | Enabled | Commercial+ | Sangoma | | phpinfo | 17.0.1 | Enabled | GPLv2+ | Sangoma | | pinsets | 17.0.3.2 | Enabled | GPLv3+ | Sangoma | | pinsetspro | 17.0.2 | Enabled | Commercial | Sangoma | | pm2 | 17.0.3.2 | Enabled | AGPLv3+ | Sangoma | | pms | 17.0.2.15 | Enabled | Commercial | Sangoma | | presencestate | 17.0.2.4 | Enabled | GPLv3+ | Sangoma | | printextensions | 17.0.1.2 | Enabled | GPLv3+ | Sangoma | | queueprio | 17.0.1.4 | Enabled | GPLv3+ | Sangoma | | queues | 17.0.1.10 | Enabled | GPLv2+ | Sangoma | | queuestats | 17.0.1.7 | Enabled | Commercial | Sangoma | | qxact_reports | 17.0.3 | Enabled | Commercial | Sangoma | | recording_report | 17.0.3.8 | Enabled | Commercial | Sangoma | | recordings | 17.0.2.2 | Enabled | GPLv3+ | Sangoma | | restapps | 17.0.1.20 | Enabled | Commercial | Sangoma | | ringgroups | 17.0.2.4 | Enabled | GPLv3+ | Sangoma | | sangomaconnect | 17.0.1.35 | Enabled | Commercial | Sangoma | | sangomacrm | 17.0.1.16 | Enabled | Commercial | Sangoma | | sangomartapi | 17.0.1.28 | Enabled | Commercial | Sangoma | | setcid | 17.0.1.2 | Enabled | GPLv3+ | Sangoma | | sipsettings | 17.0.6.8 | Enabled | AGPLv3+ | Sangoma | | sipstation | 17.0.3.3 | Enabled | Commercial | Sangoma | | sms | 17.0.1.15 | Enabled | Commercial | Sangoma | | smsplus | 17.0.3 | Enabled | Commercial | Sangoma | | soundlang | 17.0.4.1 | Enabled | GPLv3+ | Sangoma | | superfecta | 17.0.2 | Enabled | GPLv2+ | Sangoma | | sysadmin | 17.0.1.92 | Enabled | Commercial | Sangoma | | timeconditions | 17.0.1.18 | Enabled | GPLv3+ | Sangoma | | tts | 17.0.1.1 | Enabled | GPLv3+ | Sangoma | | ttsengines | 17.0.1 | Enabled | AGPLv3 | Sangoma | | ucp | 17.0.4.20 | Enabled | AGPLv3+ | Sangoma | | userman | 17.0.6.26 | Enabled | AGPLv3+ | Sangoma | | vmblast | 17.0.2 | Enabled | GPLv3+ | Sangoma | | vmnotify | 17.0.1.7 | Enabled | Commercial | Sangoma | | voicemail | 17.0.5.22 | Enabled | GPLv3+ | Sangoma | | voicemail_report | 17.0.1.1 | Enabled | Commercial | Sangoma | | voipinnovations | 17.0.1.4 | Enabled | Commercial | Sangoma | | vqplus | 17.0.1.16 | Enabled | Commercial | Sangoma | | weakpasswords | 17.0.1 | Enabled | GPLv3+ | Sangoma | | webcallback | 17.0.4 | Enabled | Commercial | Sangoma | | webrtc | 17.0.2.2 | Enabled | GPLv3+ | Sangoma | +---------------------+-----------+---------+-------------+-----------+

Relevant log output

No response

[lgaetz]

I'm unable to repro using same version of queues module. One thing to look for, has the search field in the upper right been populated with anything, sometimes the browser does that

[maxhohenlohe]

Thank you for trying to replicate the issue. Unfortunately, it’s not that simple. A colleague was actually the first to notice the queue missing before I personally checked, while the other queues were still visible. This is the first time I've encountered anything like this in the past 8-10 years. When I have some free time, I'll see if it's something I can replicate on that VPS. I’ve moved production back to version 16, as version 17 made me hesitant, even though it seemed a bit faster.

[kguptasangoma]

Hi @maxhohenlohe may be you can try to reproduce the issue and make the video for the same steps so we can try to reproduce the same in-house?

[kguptasangoma]

closing as non-reproducible. If you are able to reproduce then please share the steps or video to show the issue which can help us to reproduce the same in-house. thanks