[bug]: Problem Restore Backup - CDR

[marcelo-merenda]

FreePBX Version

FreePBX 17

Issue Description

After the last update, I can´t restore CDR. There are an error: Unable to locate the FreePBX BMO Class 'Removecdrtrigger'A required module might be disabled or uninstalled. Recommended steps (run from the CLI): 1) fwconsole ma install removecdrtrigger 2) fwconsole ma enable removecdrtrigger on line 214 of file /var/www/html/admin/libraries/BMO/Self_Helper.class.php

The table cdr is empty.

Please verifiy. Marcelo Henrique Merenda

Operating Environment

Asterisk 21.4.1 +---------------------+-----------+---------------------------------------------+-------------+-----------+ | Module | Version | Status | License | Signature | +---------------------+-----------+---------------------------------------------+-------------+-----------+ | accountcodepreserve | 17.0.0.1 | Enabled and up to date | GPLv2 | Sangoma | | adv_recovery | | Not Installed (Available online: 17.0.4) | Commercial | | | allowlist | 17.0.1.1 | Enabled and up to date | GPLv3+ | Sangoma | | amd | 17.0.1 | Enabled and up to date | GPLv3+ | Sangoma | | announcement | 17.0.2.1 | Enabled and up to date | GPLv3+ | Sangoma | | api | 17.0.1.6 | Enabled and up to date | AGPLv3+ | Sangoma | | areminder | | Not Installed (Available online: 17.0.3.10) | Commercial | | | arimanager | 17.0.1.1 | Enabled and up to date | GPLv3+ | Sangoma | | asterisk-cli | 17.0.2 | Enabled and up to date | GPLv3+ | Sangoma | | asteriskinfo | 17.0.2 | Enabled and up to date | GPLv3+ | Sangoma | | backup | 17.0.5.60 | Enabled and up to date | GPLv3+ | Sangoma | | blacklist | 17.0.1.2 | Enabled and up to date | GPLv3+ | Sangoma | | broadcast | | Not Installed (Available online: 17.0.1.6) | Commercial | | | builtin | | Enabled; Not available online | | Unsigned | | bulkhandler | 17.0.5 | Enabled and up to date | GPLv3+ | Sangoma | | calendar | 17.0.4.18 | Enabled and up to date | GPLv3+ | Sangoma | | callaccounting | | Not Installed (Available online: 17.0.5) | Commercial+ | | | callback | 17.0.2.1 | Enabled and up to date | GPLv3+ | Sangoma | | callerid | | Not Installed (Available online: 17.0.1) | Commercial | | | callforward | 17.0.1.6 | Enabled and up to date | AGPLv3+ | Sangoma | | calllimit | | Not Installed (Available online: 17.0.1.2) | Commercial | | | callrecording | 17.0.3.7 | Enabled and up to date | AGPLv3+ | Sangoma | | callwaiting | 17.0.3.4 | Enabled and up to date | GPLv3+ | Sangoma | | cdr | 17.0.4.19 | Enabled and up to date | GPLv3+ | Sangoma | | cdrpro | | Not Installed (Available online: 17.0.3.19) | Commercial | | | cel | 17.0.2.8 | Enabled and up to date | GPLv3+ | Sangoma | | certman | 17.0.3.13 | Enabled and up to date | AGPLv3+ | Sangoma | | cidlookup | 17.0.1.1 | Enabled and up to date | GPLv3+ | Sangoma | | conferences | 17.0.3.2 | Enabled and up to date | GPLv3+ | Sangoma | | conferencespro | | Not Installed (Available online: 17.0.1.7) | Commercial | | | configedit | 17.0.1.2 | Enabled and up to date | AGPLv3+ | Sangoma | | contactmanager | 17.0.5.11 | Enabled and up to date | GPLv3+ | Sangoma | | core | 17.0.14 | Enabled and up to date | GPLv3+ | Sangoma | | cos | | Not Installed (Available online: 17.0.1.1) | Commercial | | | customappsreg | 17.0.1 | Enabled and up to date | GPLv3+ | Sangoma | | customcontexts | 17.0.1.3 | Enabled and up to date | GPLv2+ | Sangoma | | dahdiconfig | | Not Installed (Available online: 17.0.1.14) | GPLv3+ | | | dashboard | 17.0.4.3 | Enabled and up to date | AGPLv3+ | Sangoma | | daynight | 17.0.1.1 | Enabled and up to date | GPLv3+ | Sangoma | | dictate | 17.0.1.2 | Enabled and up to date | GPLv3+ | Sangoma | | directory | 17.0.1.1 | Enabled and up to date | GPLv3+ | Sangoma | | disa | 17.0.4 | Enabled and up to date | AGPLv3+ | Sangoma | | donotdisturb | 17.0.2.3 | Enabled and up to date | GPLv3+ | Sangoma | | dynroute | 17.0.3.2 | Enabled and up to date | GPLv3+ | Sangoma | | endpoint | | Not Installed (Available online: 17.0.1.80) | Commercial | | | extensionroutes | 17.0.1 | Enabled and up to date | Commercial | Sangoma | | extensionsettings | 17.0.1 | Enabled and up to date | GPLv3+ | Sangoma | | fax | 17.0.3.4 | Enabled and up to date | GPLv3+ | Sangoma | | faxpro | | Not Installed (Available online: 17.0.1.18) | Commercial | | | featurecodeadmin | 17.0.2 | Enabled and up to date | GPLv3+ | Sangoma | | filestore | 17.0.2.22 | Enabled and up to date | AGPLv3 | Sangoma | | findmefollow | 17.0.4.9 | Enabled and up to date | GPLv3+ | Sangoma | | firewall | 17.0.1.26 | Enabled and up to date | AGPLv3+ | Sangoma | | framework | 17.0.19.5 | Enabled and up to date | GPLv2+ | Sangoma | | hotelwakeup | 17.0.1.6 | Enabled and up to date | GPLv2 | Sangoma | | iaxsettings | 17.0.1 | Enabled and up to date | AGPLv3 | Sangoma | | infoservices | 17.0.1.1 | Enabled and up to date | GPLv2+ | Sangoma | | ivr | 17.0.6 | Enabled and up to date | GPLv3+ | Sangoma | | languages | 17.0.1 | Enabled and up to date | GPLv3+ | Sangoma | | logfiles | 17.0.3.3 | Enabled and up to date | GPLv3+ | Sangoma | | manager | 17.0.6 | Enabled and up to date | GPLv2+ | Sangoma | | miscapps | 17.0.3 | Enabled and up to date | GPLv3+ | Sangoma | | miscdests | 17.0.1.1 | Enabled and up to date | GPLv3+ | Sangoma | | missedcall | 17.0.1.1 | Enabled and up to date | GPLv3+ | Sangoma | | music | 17.0.5 | Enabled and up to date | GPLv3+ | Sangoma | | outcnam | 17.0.1 | Enabled and up to date | GPLv3+ | Sangoma | | outroutemsg | 17.0.1 | Enabled and up to date | GPLv3+ | Sangoma | | paging | 17.0.3 | Enabled and up to date | GPLv3+ | Sangoma | | pagingpro | | Not Installed (Available online: 17.0.1.6) | Commercial | | | parking | 17.0.2.5 | Enabled and up to date | GPLv3+ | Sangoma | | parkpro | | Not Installed (Available online: 17.0.1.4) | Commercial | | | pbxmfa | | Not Installed (Available online: 17.0.2.1) | Commercial+ | | | phpinfo | 17.0.1 | Enabled and up to date | GPLv2+ | Sangoma | | pinsets | 17.0.3.2 | Enabled and up to date | GPLv3+ | Sangoma | | pinsetspro | | Not Installed (Available online: 17.0.2) | Commercial | | | pm2 | 17.0.3.2 | Enabled and up to date | AGPLv3+ | Sangoma | | pms | | Not Installed (Available online: 17.0.2.18) | Commercial | | | presencestate | 17.0.2.4 | Enabled and up to date | GPLv3+ | Sangoma | | printextensions | 17.0.1.2 | Enabled and up to date | GPLv3+ | Sangoma | | queueprio | 17.0.1.4 | Enabled and up to date | GPLv3+ | Sangoma | | queues | 17.0.1.11 | Enabled and up to date | GPLv2+ | Sangoma | | queuestats | | Not Installed (Available online: 17.0.1.7) | Commercial | | | qxact_reports | | Not Installed (Available online: 17.0.3) | Commercial | | | recording_report | | Not Installed (Available online: 17.0.3.8) | Commercial | | | recordings | 17.0.2.2 | Enabled and up to date | GPLv3+ | Sangoma | | restapps | | Not Installed (Available online: 17.0.1.21) | Commercial | | | ringgroups | 17.0.2.4 | Enabled and up to date | GPLv3+ | Sangoma | | sangomaconnect | | Not Installed (Available online: 17.0.1.35) | Commercial | | | sangomacrm | | Not Installed (Available online: 17.0.1.16) | Commercial | | | sangomartapi | | Not Installed (Available online: 17.0.1.28) | Commercial | | | setcid | 17.0.1.2 | Enabled and up to date | GPLv3+ | Sangoma | | sipsettings | 17.0.6.9 | Enabled and up to date | AGPLv3+ | Sangoma | | sipstation | | Not Installed (Available online: 17.0.3.3) | Commercial | | | sms | | Not Installed (Available online: 17.0.1.15) | Commercial | | | smsplus | | Not Installed (Available online: 17.0.3) | Commercial | | | soundlang | 17.0.4.1 | Enabled and up to date | GPLv3+ | Sangoma | | superfecta | 17.0.2.1 | Enabled and up to date | GPLv2+ | Sangoma | | sysadmin | 17.0.1.95 | Enabled and up to date | Commercial | Sangoma | | timeconditions | 17.0.1.18 | Enabled and up to date | GPLv3+ | Sangoma | | tts | 17.0.1.1 | Enabled and up to date | GPLv3+ | Sangoma | | ttsengines | 17.0.1 | Enabled and up to date | AGPLv3 | Sangoma | | ucp | 17.0.4.20 | Enabled and up to date | AGPLv3+ | Sangoma | | userman | 17.0.6.27 | Enabled and up to date | AGPLv3+ | Sangoma | | vmblast | 17.0.2 | Enabled and up to date | GPLv3+ | Sangoma | | vmnotify | | Not Installed (Available online: 17.0.1.7) | Commercial | | | voicemail | 17.0.5.22 | Enabled and up to date | GPLv3+ | Sangoma | | voicemail_report | | Not Installed (Available online: 17.0.1.1) | Commercial | | | voipinnovations | | Not Installed (Available online: 17.0.1.4) | Commercial | | | vqplus | | Not Installed (Available online: 17.0.1.17) | Commercial | | | weakpasswords | 17.0.1 | Enabled and up to date | GPLv3+ | Sangoma | | webcallback | | Not Installed (Available online: 17.0.4) | Commercial | | | webrtc | 17.0.2.2 | Enabled and up to date | GPLv3+ | Sangoma | +---------------------+-----------+---------------------------------------------+-------------+-----------+

Relevant log output

No response

[marcelo-merenda]

I believe there is a problem in the cdr module. I forced the installation of the backup module version 17.0.5.58 and restored the backup, but it gave the same error. Then, I forced the installation of the cdr 17.0.4.16 module and restored the backup again, and this time it worked, recovering the CDRs.

[jissphilip]

cdr version 15.0.24.11 cdr version 16.0.46.14 cdr version 17.0.4.20

[jissphilip]

cdr version 15.0.24.12

cdr version 16.0.46.15

cdr version 17.0.4.21