[bug]: Endpoint Manager

AlexENEA commented 1 week ago

FreePBX Version

FreePBX 16

Issue Description

After update of Endpoint Manager to version 16.0.86.28, we cannot assign some Phone APPS to P315 model Horizontal Soft Keys. For instance, at Idle section APP-Status disappeared. When we create a new template this APP appears ONLY at Idle 7!!! We try to clear browser cache, change browser and so on... but get always same result. In Dial section disappeared APP-Parking from Dial 1 (but not in csv exporting template). Using Endpoint Manager 16.0.86.25 don't have this behaviour.

Operating Environment

Relevant log output

No response

kguptasangoma commented 1 week ago

Hi @AlexENEA

Can you please raise support request so any of our support team member can help you out.

Thanks

kguptasangoma commented 1 week ago

Hi,

This appears to be a support issue.

This system is setup for bug tracking only and does not handle support request or general questions.

If this is a PBXact issue or related to a commercial product, please open a support ticket at https://help.sangoma.com/

For FreePBX support or general questions, you have the following options:

Self Service: https://sangomakb.atlassian.net/wiki/spaces/FP/overview Community Forums with search http://community.freepbx.org
Paid support. https://help.sangoma.com/

Thank you for using FreePBX Kapil Gupta

AlexENEA commented 1 week ago

Hi,

I think this is a FreePBX bug after update of some modules (core, endpoint, etc.). We have other FreePBX installation, without update, in production, not affected by these problems.

In the past we reported bugs on Jira Platform as user @.**@.>. Now it seems we cannot more report bugs in this mode.

We apologize, but believe it is not a support issue. We had no problem with Endopoint Manager before today’s update.

Thanks

ENEAPalermo

Il giorno 19 set 2024, alle ore 18:30, kguptasangoma @.**@.>> ha scritto:

Hi,

This appears to be a support issue.

This system is setup for bug tracking only and does not handle support request or general questions.

If this is a PBXact issue or related to a commercial product, please open a support ticket at https://help.sangoma.com/

For FreePBX support or general questions, you have the following options:

Self Service: https://sangomakb.atlassian.net/wiki/spaces/FP/overview Community Forums with search http://community.freepbx.org http://community.freepbx.org/ Paid support. https://help.sangoma.com/

Thank you for using FreePBX Kapil Gupta

— Reply to this email directly, view it on GitHubhttps://github.com/FreePBX/issue-tracker/issues/448#issuecomment-2361490555, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AOJYYW33ZRVNKGF5GUB6G5TZXL32DAVCNFSM6AAAAABOQJJHLSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGNRRGQ4TANJVGU. You are receiving this because you were mentioned.Message ID: @.***>

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AlexENEA commented 1 week ago

Here the affected updates:

backup 16.0.70.2 (current: 16.0.70) core 16.0.68.30 (current: 16.0.68.28) disa 16.0.5 (current: 16.0.4) endpoint 16.0.86.28 (current: 16.0.86.25) faxpro 16.0.15 (current: 16.0.14) filestore 16.0.18.2 (current: 16.0.18.1) restapps 16.0.36.12 (current: 16.0.36.10) sysadmin 16.0.41.26 (current: 16.0.41.25)

Best regards

ENEAPalermo

Il giorno 19 set 2024, alle ore 18:30, kguptasangoma @.**@.>> ha scritto:

Hi,

This appears to be a support issue.

This system is setup for bug tracking only and does not handle support request or general questions.

If this is a PBXact issue or related to a commercial product, please open a support ticket at https://help.sangoma.com/

For FreePBX support or general questions, you have the following options:

Self Service: https://sangomakb.atlassian.net/wiki/spaces/FP/overview Community Forums with search http://community.freepbx.org http://community.freepbx.org/ Paid support. https://help.sangoma.com/

Thank you for using FreePBX Kapil Gupta

— Reply to this email directly, view it on GitHubhttps://github.com/FreePBX/issue-tracker/issues/448#issuecomment-2361490555, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AOJYYW33ZRVNKGF5GUB6G5TZXL32DAVCNFSM6AAAAABOQJJHLSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGNRRGQ4TANJVGU. You are receiving this because you were mentioned.Message ID: @.***>

Questo messaggio e i suoi allegati sono indirizzati esclusivamente alle persone indicate e la casella di posta elettron ica da cui è stata inviata è da qualificarsi quale strumento aziendale.

La diffusione, copia o qualsiasi altra azione derivante dalla conoscenza di queste informazioni sono rigorosamente viet ate (art. 616 c.p, D.Lgs. n. 196/2003 s.m.i. e GDPR Regolamento - UE 2016/679).

Qualora abbiate ricevuto questo documento per errore siete cortesemente pregati di darne immediata comunicazione al mit tente e di provvedere alla sua distruzione. Grazie.

This e-mail and any attachments is confidential and may contain privileged information intended for the addressee(s) only.

Dissemination, copying, printing or use by anybody else is unauthorised (art. 616 c.p, D.Lgs. n. 196/2003 and subsequen t amendments and GDPR UE 2016/679).

If you are not the intended recipient, please delete this message and any attachments and advise the sender by return e -mail. Thanks.

kguptasangoma commented 1 week ago

Hi @AlexENEA

This issue tracker is mainly for raising open source modules issues and for commercial modules like Endpoint manager, its better to raise that via the support portal.

However, we will try to reproduce your mentioned issue to see if we can reproduce locally.

Regards Kapil

kguptasangoma commented 1 week ago

Hi @AlexENEA

We have reproduced your mentioned issue in-house and fix has been pushed to endpoint v16.0.86.30 / v17.0.1.87

thanks

AlexENEA commented 1 week ago

Hi,

may I know, when can I update to this version 16.0.86.30?

Thanks

A.

Il giorno 20 set 2024, alle ore 11:25, kguptasangoma @.**@.>> ha scritto:

Hi @AlexENEAhttps://github.com/AlexENEA

We have reproduced your mentioned issue in-house and fix has been pushed to endpoint v16.0.86.30 / v17.0.1.87

thanks

— Reply to this email directly, view it on GitHubhttps://github.com/FreePBX/issue-tracker/issues/448#issuecomment-2363273046, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AOJYYW6U2DSFD5POKK2DAFDZXPS2FAVCNFSM6AAAAABOQJJHLSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGNRTGI3TGMBUGY. You are receiving this because you were mentioned.Message ID: @.***>

Questo messaggio e i suoi allegati sono indirizzati esclusivamente alle persone indicate e la casella di posta elettron ica da cui è stata inviata è da qualificarsi quale strumento aziendale.

La diffusione, copia o qualsiasi altra azione derivante dalla conoscenza di queste informazioni sono rigorosamente viet ate (art. 616 c.p, D.Lgs. n. 196/2003 s.m.i. e GDPR Regolamento - UE 2016/679).

Qualora abbiate ricevuto questo documento per errore siete cortesemente pregati di darne immediata comunicazione al mit tente e di provvedere alla sua distruzione. Grazie.

This e-mail and any attachments is confidential and may contain privileged information intended for the addressee(s) only.

Dissemination, copying, printing or use by anybody else is unauthorised (art. 616 c.p, D.Lgs. n. 196/2003 and subsequen t amendments and GDPR UE 2016/679).

If you are not the intended recipient, please delete this message and any attachments and advise the sender by return e -mail. Thanks.

kguptasangoma commented 6 days ago

hi @AlexENEA pushed to the stable, please try now.

kguptasangoma commented 6 days ago

also please update the restapps module as well. thanks

AlexENEA commented 6 days ago

All ok! Thank you for quick support.

Best Regards

A.

Il giorno 23 set 2024, alle ore 14:24, kguptasangoma @.**@.>> ha scritto:

also please update the restapps module as well. thanks

— Reply to this email directly, view it on GitHubhttps://github.com/FreePBX/issue-tracker/issues/448#issuecomment-2368061380, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AOJYYW6RQFAYVLLYSJ2JKYDZYAB7TAVCNFSM6AAAAABOQJJHLSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGNRYGA3DCMZYGA. You are receiving this because you were mentioned.Message ID: @.***>

Questo messaggio e i suoi allegati sono indirizzati esclusivamente alle persone indicate e la casella di posta elettron ica da cui è stata inviata è da qualificarsi quale strumento aziendale.

La diffusione, copia o qualsiasi altra azione derivante dalla conoscenza di queste informazioni sono rigorosamente viet ate (art. 616 c.p, D.Lgs. n. 196/2003 s.m.i. e GDPR Regolamento - UE 2016/679).

Qualora abbiate ricevuto questo documento per errore siete cortesemente pregati di darne immediata comunicazione al mit tente e di provvedere alla sua distruzione. Grazie.

This e-mail and any attachments is confidential and may contain privileged information intended for the addressee(s) only.

Dissemination, copying, printing or use by anybody else is unauthorised (art. 616 c.p, D.Lgs. n. 196/2003 and subsequen t amendments and GDPR UE 2016/679).

If you are not the intended recipient, please delete this message and any attachments and advise the sender by return e -mail. Thanks.

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