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FreeUKGen / FreeUKRegProductIssues

Repo for user-reported FreeUKReg product issues
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169987863 Destroy UserID fails with no reason (Eric D) #1323

Closed FreeUKGenIssues closed 4 years ago

FreeUKGenIssues commented 4 years ago

Issue reported by REGManager at 2020-05-21 10:51:03 UTC Time: 2020-05-21T10:47:36+00:00 Session ID: 1ce8d0b201bf3ae7a085e590c35a2a56 Problem Page URL: /userid_details/5462b406e937907d700000fa?locale=en&option=Select+specific+userid Previous Page URL: https://www.freereg.org.uk/userid_details/selection?option=Select%20specific%20userid Reported Issue: Sandra and I have tried to destroy "DavetheMad" but get the attached error report which does not give a reason. He has no batches. I asked Coordinators to tidy up their list of UserID so if a lot do this I may get a lot of complaints. This is urgent. https://www.freereg.org.uk/uploads/feedback/screenshot/5ec65d17f493fd2704a442d0/Capture.JPG

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Captainkirkdawson commented 4 years ago

Not critical to operations; will await priorization

edickens commented 4 years ago

Except that I have just asked in my Newsletter that SCs tidy up their UserIDs and do this.

Captainkirkdawson commented 4 years ago

Deletion fails because the user has attic files. Cannot delete a userid that has files OR attic files as it would leave us with orphan files.

dave.png

edickens commented 4 years ago

Further investigation. Destroying DavetheMad does not work because there are a lot of GLA files in the Attic. But the UserID says that he has not uploaded any files, the field at the bottom of his Profile listing. The UserID STSCoord, no longer needed, cannot be destroyed because there are files in the Attic, but the UserID Profile says that no files were uploaded? So both failed for valid reasons. I have not had any more reports of Destroy failing and I asked SCs to tidy up their list of UserIDs.