277308111 Reply not going to Comms Messages or email (Communications)

[ghost]

Issue reported by CommsCoord at 2023-10-15 14:01:51 UTC Time: 2023-10-15T13:51:33+00:00 Session ID: 8c124c652852b314c5f57e66ba19e804 Problem Page URL: /messages/652a90a3f493fd39ebf983f2/show_reply_message?locale=en&source=reply Previous Page URL: https://www.freereg.org.uk/messages/652517c7f493fd262c74606b/reply_messages?locale=en&source=reply Reported Issue: A message had been sent out via messages when I responded to it, emails were sent to both the contact and the Comms email. However, the contact replied to say thanks, and the reply was sent to Eric, not to Comms messages or email.

As a side note, when I respond to a contact, I not only see it in Comms messages but also I get an email of the reply. I don't need it in two places, and it never used to go to the emails. This also applies to responses from the other county coords, I get notifications in messages and by email. I have to remove them in two spots now. I don't understand what has happened. https://www.freereg.org.uk/uploads/feedback/screenshot/652bf0cff493fd4f9979cc3c/Screenshot_Comms_FR_page.jpg

[ghost]

Screenshot of the original response to contact and then the reply that bypassed Comms and went to Eric instead.

[DeniseColbert]

This is similar to the story in Needs review for a No-Reply email address and guidance in automated emails about how to reply.

[ghost]

I did a test today on the contacts form for an unrelated matter and I got an email back saying do not reply to this email address, so I think this problem may be resolved.

[ghost]

I should add that the 'Do Not Reply' email was on a contact for a data problem. I sent a message by clicking on the report a problem button so I think we need add the Do not reply to those emails as well. @Vino-S is this something we can do?

[DeniseColbert]

@CommsCoord to send this (or a replicated email) to Denise to help inform lemon's work

[ghost]

Here is a copy of an email as requested. @DeniseColbert I forwarded this to you also as requested

[DeniseColbert]

@CommsCoord could you send me the info about the sending of the email, similar to this?

You can reach it via the downward pointing triangle next to "to me"

[ghost]

@DeniseColbert @Vino-S

Unable to replicate the exact email, but came close. This was done via the Report A Problem button. Generated holding email does not contain a Do Not Reply.

Here is the pointing triangle as requested:

[DeniseColbert]

This should be solved by moving to the no-reply email address

[Sandra-AW]

I think this has been sorted and can be closed