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FrozenIronSoftware / Twitched

Unofficial Twitch app for the Roku
https://www.twitched.org
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29 stars 8 forks source link

Stream offline even though it’s live #22

Closed sc0o8i3 closed 6 years ago

sc0o8i3 commented 6 years ago

Stream offline even though it’s currently live

I tried using Twitched Zero and was streaming Ninja playing Fortnite. It worked fine and thought I’ll pay for the app and tried streaming Ninja again but it popped up with a message stating the stream was offline. I verified on my mobile to ensure the stream was still on and it was definitely on.

Steps to Reproduce

  1. Launch Twitched app (paid version)
  2. Chose Ninja stream (from ‘popular’ category)
  3. Window pops up stating the stream is offline (Error Code: -3)
  4. Even attempted to choose Games>Fortnite>Ninja’s stream and received same error code and message

Expected behavior: [Stream should load]

*Actual behavior:** [Window with error message pops up stating stream is offline]

Roku Model: [TCL Roku TV 5106X]

Roku Firmware Version: [Since it’s a TV model, software build: 4183-08]

Twitched Version: [Whatever version is available off the Roku store (6/2/18)]

Additional Information

[Any other information related to the problem]

rolandoislas commented 6 years ago

Had the stream gone live recently? Twitch's API has a three-minute delay due to caching.

Edit: This may have been related to a Heroku backend routing issue that has since been resolved.

sc0o8i3 commented 6 years ago

I’ll try streaming again, but to answer your question. No, the stream had been on for over an hour by the time I downloaded the app and attempted to stream the channel.

cell-tech10 commented 6 years ago

I am also having this problem. Not just Ninja's channel, but several other Fortnite players. In addition, when the stream does load certain channels are choppy and extremely poor resolution. When i go to different streamers they work fine, some in fortnite and some in different games; it appears random. A week ago this app was flawless, not sure what changed.

rolandoislas commented 6 years ago

@cell-tech10 Did the fix from #23 resolve this for you?

cell-tech10 commented 6 years ago

@rolandoislas i have had no issues with this since that fix, no.

I do think that the 30 fps is noticeable, getting 60hz back one day would be excellent, but right now things are stable and functioning and I am happy.

Scootertaj commented 6 years ago

I'm also experiencing this issue with my Roku 3500x streaming stick. #23 did not resolve it for me.

rolandoislas commented 6 years ago

I have not been able to reproduce the issue. The Twitched v1.5 beta adds local stream handling that may resolve the issue.

rolandoislas commented 6 years ago

A server update has been released that should resolve this issue.

Scootertaj commented 6 years ago

Restarted after adding v1.5 beta and it works, thank you!

Dsteblen commented 6 years ago

Having the same issue. Just purchased the app (6/29/18) can’t watch half of the streamers and get error code -3. Tried the fixes didn’t work. I know the streams are online because my phone twitch app has them no problem. Please help.

rolandoislas commented 6 years ago

@Dsteblen please post the model of Roku, its firmware version, and the Twitched version in use.

Dsteblen commented 6 years ago

Roku Model #: 55S405 Roku version 4.2.9.4 I resolved the issue myself. Appreciate the quick response greatly!

DaveKenroy commented 6 years ago

I'm having the same issue. I purchased the Twitched app, but whenever I try to add beta v1.5, it adds v1.4 instead.

Roku model: 4640X Roku version: 8.1.0 Build 4137

K0RP53 commented 6 years ago

Try scrolling up. I thought this to until I realized the app was at the bottom of the list. It doesn't replace existing one.

DaveKenroy commented 6 years ago

I delete the Twitched app from Roku and when using the link, it adds Twitched back, but it's still v1.4.

K0RP53 commented 6 years ago

I'd just leave the original there and try adding the beta.

DaveKenroy commented 6 years ago

I tried that as well, but no new version ever shows up.

K0RP53 commented 6 years ago

Only other suggestion I have is to make absolutely sure you're using the right link.

DaveKenroy commented 6 years ago

I've used the (same) link in multiple of his posts pointing to v1.5 beta, including the only one in this thread.

rolandoislas commented 6 years ago

After one of the beta channels is installed a system update must be performed.

Channels typically will show up within 24 hours. To access your new channel now, you can refresh your channels on your home screen by visiting Settings > System > System Update > Check Now or Settings > Player info on older models. Channels that have hardware requirements or minimum firmware requirements will not be displayed on Roku players that do not meet those requirements.

Alternativly, linking a Twitch account should resolve the issue.

DaveKenroy commented 6 years ago

Thank you for responding. After a while my Roku locked up and crashed a few times. After the second lock up and reboot the app finally showed up and promptly locked up again. One more reboot and the app appeared with no more lock ups or crashes.

Edit: On newer Rokus there are no options for updating apps and checking for system updates does nothing.