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Universal Work Queue not advancing to correct page #106

Closed lindamrigo closed 3 years ago

lindamrigo commented 3 years ago

Responsibility: PBS US Depot Repair Navigation: Universal Work Queue Click on Configuration from left side Click on any Configuration Number Click on the Note's Ok button Universal Work Queue 1.docx n

vinaytalasila commented 3 years ago

Linda,

I tried to reproduce this issue in INT 12.2.10 instance but from my end I am unable to do that. It looks like the issue is at the specific user or users. Attached screenshot below.

image

So, can we have a Teams meeting now or tomorrow(9/21/2021) at 10:30 AM EDT so that we can go through this and see whether you can reproduce this in INT 12.2.10 instance as well for our troubleshooting.

Thanks Vinay

lindamrigo commented 3 years ago

The bounce corrected the problem

lindamrigo commented 3 years ago

the functionality is now behaving as it was on Monday

vinaytalasila commented 3 years ago

Linda,

I have scheduled a Teams meeting with Sherry Fischer and you tomorrow at 10:30 AM EDT.

Thanks Vinay

vinaytalasila commented 3 years ago

Just an update...Tina will look into this and help the users. I have cancelled Teams meeting with Sherry Fischer.

Thanks Vinay

TinaGriffin commented 3 years ago

There are profiles set at the responsibility level (PBS Automotive Customer Support). These profiles are IEU%Queue% These are what determine what shows on the service Universal Work Queue. We set the subsections to NO in INT for those we don't want to see (they are all HTML subsections), and it's working as expected. This ticket can be closed.

lindamrigo commented 3 years ago

Verified Production is no longer having an issue