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Futur-Tech / Grandstream-HT813

Setup of Grandstream HT813 with PSTN line in France and FreeBPX
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outbound caller ID : add + or remplace 0 by + #3

Closed pierrelauret closed 1 month ago

pierrelauret commented 1 month ago

Hello,

First, thank you so much for setting everything up.

It has been working very well for a while now.

However, I have an issue, although it doesn't happen all the time...

When I dial a number using speed dial from a VoIP phone (for example, 0600000000), the log in FreePBX registers the number 0600000000, and the syslog shows:

vbnet Copier le code Time: Sep 16 08:45:50 Host: HT813 Facility: Priority: Tag: [c0:74:ad:8e:76:f6] [1.0.17.2] GS_ATA Message: USER.INFO Call(9)::Call, Creating Call object 9 at port 1:0 with digits 0600000000 However, in the Freebox call register, I see: Capture d’écran 2024-09-16 à 09 01 15

Do you have any idea why this might be happening?

Best regards.

GuillaumeHullin commented 1 month ago

What about if you dial +33 or 0033 instead of the first zero? Does your call work?

pierrelauret commented 1 month ago

When I dial on the voip phone +33... it does not work When I dial the voip phone 0033 i see +0033... on the freebox delta side...

GuillaumeHullin commented 1 month ago

Ok if you do so via a phone directly on the Freebox? Does it fail also?

pierrelauret commented 1 month ago

can not manage to dial the + form my old phone. but when I dial 0033... it remplace it with a 0 and it works.

GuillaumeHullin commented 1 month ago

In your first screenshot, does the call work or fail? somehow you are facing an issue with the dial plan (I'm guessing FreePBX side). I'm not using anymore the Grandstream, so I can't help you much on that (I switch over to OVH trunk line, cheap and efficient).

pierrelauret commented 1 month ago

This is driving me crazy, I can’t figure out where it’s coming from… my dial plan is empty in the trunk and is {x.} in the outbound… I might just start a new config from scratch. I’ll try resetting the HT813 first, and then FreePBX. Thanks for your answer. Just out of curiosity, are you using the 5-channel trunk on OVH? The one at €9.90?

GuillaumeHullin commented 1 month ago

I'm not sure where you got the price of 9.90... but yes I'm using that https://www.ovhtelecom.fr/telephonie/sip-trunk/

pierrelauret commented 1 month ago

OK, I change the last setting Channel Dialing of the FXO port to the minimum and it seems to work now. Capture d’écran 2024-09-20 à 18 21 53

GuillaumeHullin commented 1 month ago

Congrats on finding the solution :)