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FutureNorthants / VirtualWorker

Robotics project to automate back office workloads
GNU General Public License v3.0
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Enable Norbert to provide Sovereign Specific Answers #208

Open MeganCrowthers opened 2 years ago

MeganCrowthers commented 2 years ago

User Story: As a mailbot, I would like to provide customers who ask a frequently asked question, with a Sovereign Specific Response based on the customers location details.

AndyBoatwright commented 2 years ago

Need to scope to determine -

A) If the metadate pass through on the Azure QNAMaker can be picked up by Norbert to ascertain this information (theoretically feasible but has not been tested yet as requires changes to the way the bot operates) B) Which services need sovereign specific answers C) Correct responses and/or signposting for these answers to ensure the customer journey is not overly complicated and/or confusing C) If the above are correct and work, we then need to thoroughly test the new functionality to ensure it works as intended.