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FutureNorthants / VirtualWorker

Robotics project to automate back office workloads
GNU General Public License v3.0
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Enable Norbert to provide auto response for queries over 90% #210

Open MeganCrowthers opened 2 years ago

MeganCrowthers commented 2 years ago

User Story: As a mailbot I would like to respond to unitary queries where I have a confidence rating of 90% and close the EMN/EMA case to show that the customers query has been dealt with.

AndyBoatwright commented 2 years ago

Expanding the internal NBC process to encompass all email contact recvd into the unitary process; the North implementation however isn't as simple as "lift and shift" to North, as we will need to adjust and deploy the code, then need to tailor it to North's unique infrastructure and workflow requirements and test it thoroughly.