Prevent outgoing acknowledgments and responses being categorised as "spam" or "junk"

[AndyBoatwright]

Filtering at email provider end is inconsistently categorising emails from Norbert addresses as junk or spam; can we adjust for this?

[Sadie-hub]

Update from AB - extremely difficult as it stands atm; we use Amazon’s inbuilt anti-junk functionality, which is the best we can use without trying to design and build something ourselves; ultimately, with the vagaries of how different email service providers operate, not to mention the actual email client that a customer may use, as well as how they may have configured the internal rules for that email client, we can’t guarantee that any email we send to a customer is ever going to be received directly into their email Inbox and not get routed to spam, junk or another subfolder, or even get delivered at all.