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Futureglobe / SnipAway_IssueTracker

Public Issue Tracker for SnipAway a highly customizable snippet manager made for developers
https://snipaway.futureglobe.de/
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Lost all my snippets while updating #9

Closed vaibhav011286 closed 5 years ago

vaibhav011286 commented 5 years ago

Just updated the app, and voilla after restart, all my snippets gone... why you giving update when you dont ask user to save sinppets or save snippets while updating? total loss.. i had tons of snippets stored.. started loving your app, but at sudden, its totally disappointed..

Futureglobe commented 5 years ago

Hi @vaibhav011286,

we'd like to apologize for the problems. The update has no effect on your saved snippets. SnipAway always saves your snippets locally on your computer in the defined storage path. It could be that our app has overwritten your local storage path. But you can easily change this. Under the menu in the upper left corner you can open the settings and switch to the General tab. Here you can change the Storage Folder Path using the pencil icon. By default the Storage Folder Path is stored in your "Documents" folder. So your snippets are somewhere on your hard drive, don't worry, they haven't been removed. If you can't find your storage path, I would ask you to simply search your file explorer for ".snipaway". This is the file extension of the snippet files we store.

If you still need help, feel free to write us here or email us at support@futureglobe.de

Thanks Your Futureglobe Support Team

vaibhav011286 commented 5 years ago

Thanks... actually I stored all my snipps inside program dir!