taers232c
commented
7 years ago Douglas,
If you try to delete a mobile device with an invalid id, Google sends back a 500 Internal Server Error which produces the error you see. I think you're using the wrong ID, if you do a gam print mobile > mobile.csv mobile.csv has these headers:
resourceId,lastSync,kernelVersion,deviceCompromisedStatus,defaultLanguage,hardware,userAgent,firstSync,releaseVersion,hardwareId,securityPatchLevel,privilege,encryptionStatus,type,networkOperator,devicePasswordStatus,status,brand,meid,buildNumber,devic eId,imei,adbStatus,bootloaderVersion,manufacturer,basebandVersion,developerOptionsStatus,name,serialNumber,supportsWorkProfile,email,unknownSourcesStatus,managedAccountIsOnOwnerProfile,model,os,wifiMacAddress
The value you showed looks like it comes from the deviceId column, you want the value from the resourceId column:
AFiQxQ-yPhMtnG7WmExGkQLTypL3dt6PRHhyKL3aDpi_P_9pR9lr6QRtUAzFYJCH9rt01h0f6xb2ZZ_89q63d9NVvW0ANgeyzKEOefq6Bbe37aXV_PVSho0
Try that,
Ross
On Wed, Mar 8, 2017 at 11:36 AM, DouglasMWP notifications@github.com wrote:
- I have upgraded to the latest GAM release from https://git.io/gamreleases and I still have this issue. -- Yes
- I am typing the command as described in the GAM Wiki at https://github.com/jay0lee/gam/wiki https://github.com/jay0lee/gam/wiki -- Yes
We are trying to remove approximately 1000 mobile device accounts from our domain using GAM, when we attempt to delete the device (we tried an individual device first to validate the commands) we receive an error: "Temp error internalError. Backing off for 18 seconds"
We have cleared the gamcache, updated and re-installed GAM, all to no avail.
Full steps to reproduce the issue:
- Enter command gam delete mobile ApplDX3LVVVCFML4
Once entered, it tries for 10-12 seconds and then returns the error above.
Expected outcome (what are you trying to do?): Delete a mobile device
Actual outcome (what errors or bad behavior do you see instead?): "Temp error internalError. Backing off for 18 seconds"
— You are receiving this because you are subscribed to this thread. Reply to this email directly, view it on GitHub https://github.com/jay0lee/GAM/issues/445, or mute the thread https://github.com/notifications/unsubscribe-auth/AIU8L8J0Tsda7bpiQYsWp_R4HIxbViUlks5rjwMvgaJpZM4MXNjh .
-- Ross Scroggs ross.scroggs@gmail.com
We are trying to remove approximately 1000 mobile device accounts from our domain using GAM, when we attempt to delete the device (we tried an individual device first to validate the commands) we receive an error: "Temp error internalError. Backing off for 18 seconds"
We have cleared the gamcache, updated and re-installed GAM, all to no avail.
Full steps to reproduce the issue:
Once entered, it tries for 10-12 seconds and then returns the error above.
Expected outcome (what are you trying to do?): Delete a mobile device
Actual outcome (what errors or bad behavior do you see instead?): "Temp error internalError. Backing off for 18 seconds"
The results from the Gam Oauth Info are below: I've stripped the domain, secret and customer id from the info.
Scopes (29): https://www.googleapis.com/auth/userinfo.profile https://www.googleapis.com/auth/admin.directory.group https://www.googleapis.com/auth/admin.directory.orgunit https://www.googleapis.com/auth/admin.directory.user https://www.googleapis.com/auth/admin.directory.device.chromeos https://www.googleapis.com/auth/admin.directory.device.mobile https://apps-apis.google.com/a/feeds/emailsettings/2.0/ https://www.googleapis.com/auth/admin.directory.resource.calendar https://www.googleapis.com/auth/apps.groups.settings https://www.googleapis.com/auth/calendar https://www.googleapis.com/auth/admin.reports.audit.readonly https://www.googleapis.com/auth/admin.reports.usage.readonly https://www.googleapis.com/auth/drive.file https://www.googleapis.com/auth/apps.licensing https://www.googleapis.com/auth/admin.directory.user.security https://www.googleapis.com/auth/admin.directory.notifications https://www.googleapis.com/auth/siteverification https://www.googleapis.com/auth/gmail.send https://www.googleapis.com/auth/admin.directory.userschema https://www.googleapis.com/auth/classroom.rosters https://www.googleapis.com/auth/classroom.courses https://www.googleapis.com/auth/classroom.profile.emails https://www.googleapis.com/auth/classroom.profile.photos https://www.googleapis.com/auth/classroom.guardianlinks.students https://www.googleapis.com/auth/cloudprint https://www.googleapis.com/auth/admin.datatransfer https://www.googleapis.com/auth/admin.directory.customer https://www.googleapis.com/auth/admin.directory.domain https://www.googleapis.com/auth/admin.directory.rolemanagement