Several government Customer Experience (CX) and User Experience (UX) teams have created user personas and other research artifacts to use when designing digital services and products. Many of these artifacts could be used as a starting point for research efforts undertaken by other agencies. For example, many veterans served by the VA are also Social Security beneficiaries and file taxes with the IRS.
10x will investigate creating a government-wide personas/research artifacts library. CX and UX teams could submit personas created for their agencies, and access personas created by other agencies.
This could benefit CX and UX teams across the federal government by reducing the need to """"reinvent the wheel"""" and the costs associated with the user research critical to creating personas. And of course, this would also benefit members of the public through better digital services.
An idea submitted by civil servants at:Social Security Administration, Deputy Commissioner for Systems
Several government Customer Experience (CX) and User Experience (UX) teams have created user personas and other research artifacts to use when designing digital services and products. Many of these artifacts could be used as a starting point for research efforts undertaken by other agencies. For example, many veterans served by the VA are also Social Security beneficiaries and file taxes with the IRS.
10x will investigate creating a government-wide personas/research artifacts library. CX and UX teams could submit personas created for their agencies, and access personas created by other agencies.
This could benefit CX and UX teams across the federal government by reducing the need to """"reinvent the wheel"""" and the costs associated with the user research critical to creating personas. And of course, this would also benefit members of the public through better digital services.
An idea submitted by civil servants at: Social Security Administration, Deputy Commissioner for Systems