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GSA-TTS / FAC

GSA's Federal Audit Clearinghouse
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Staff user privs in onboarding/offboarding tickets #4127

Open jadudm opened 3 months ago

jadudm commented 3 months ago

We should, in our onboarding ticket, have a section for helpdesk (if we don't already):

  1. Create/remove from Zendesk
  2. Add/remove from list of Staff Users in the Django app.

That is, the "create" should be in the onboarding ticket, the "remove" in the offboarding.

I'd do it now, but don't have the window of time to do it... dropping it as a ticket for someone to please pick up when they get the chance.

jadudm commented 3 months ago

Note... there might already be some/all of this in our onboarding ticket. I created this because we didn't grant access to a colleague when they joined until after onboarding.

So, if we don't have a helpdesk section, we should, and put these things in it... so that at time of onboarding/offboarding, we evaluate these things consistently.

Just signaling that I am between meetings, and can't double-check what is actually in the two ticket templates right now...