User survey to auditors for FAC Resources page

erinzstrenio commented 2 years ago

Breakout issue of #458

Background

We're sending out a user survey to ~150 auditors to find out which resources are most helpful to them when submitting audits to the FAC. We'll need to go through PRA approval before sending out the survey.

The survey asks auditors: "How would you rate this resource...?" on a scale of "not at all helpful" to "very helpful." The survey asks them about each resource that AICPA and Census recommend we include on the FAC resources page. Once we get survey results back, we can decide which resource links we want to include on the page based on which ones are rated as most helpful.

Acceptance criteria (We'll know we're done when...)

[x] We hear back from ideally 30 auditors and can synthesize the results to decide which resources should be on the updated FAC resources page and which are not helpful for users

Tasks

[x] Create Google Form survey for auditors to complete
[x] Peer review of survey
[x] Complete ICR form for PRA approval
[x] Send documents to OMB contact to begin PRA process
[x] Get PRA approval
[x] Send survey to auditors (email list)

erinzstrenio commented 2 years ago

Here's a link to the survey: https://docs.google.com/forms/d/1P5T1ExyXfKZWvHedSVcedm0wpJhjAW6u8XYMhlNXBHE/edit

And attached is the completed ICR form for PRA approval. FAC user testing - ICR for GSA A11 Section 280 Clearance.docx.pdf

erinzstrenio commented 2 years ago

Email from GSA PRA office on 9/21:

The request has been submitted. We’ll follow up with you in about a week to confirm approval or forward any questions from OIRA.

melchoyce commented 1 year ago

We have PRA approval as of 10/5/22 🎉

I'll handle the next steps for this.

melchoyce commented 1 year ago

Hey @erinzstrenio, do you happen to remember if we have any email copy drafted already? I'm finally circling back to this.

melchoyce commented 1 year ago

Surveys sent!

melchoyce commented 1 year ago

I closed the survey this morning. We ended up with 16 total respondents.

Here are the results, ranked in order of score average:

12. Single Audit Act (SAA)

saa Ave. score: 3.3125

13. US Code codified by year and subject

us code Ave. score: 3.1875

melchoyce commented 1 year ago

We also had some freeform answers:

Do you refer to any other resources on a regular basis to help you more easily complete your audits on the FAC? List any resources here.

Uniform Guidance - 2 CFR Part 200, OMB Compliance Supplement as parted out by the American Institute of Certified Public Accountants
Suggest adding links to the Code of Federal Regulations search (both the annual edition and the ecfr) and a specific link for the Uniform Guidance.
CCH Knowledge Coach audit methodology
i always use the single audit search database, and the audit report validator. now that UIN numbers are required for submission, I assume that search database will be used frequently as well.
https://www.usaspending.gov/; https://www.grants.gov; https://www.whitehouse.gov/omb/information-for-agencies/memoranda/
AICPA audit guide for Government Auditing Standards and Uniform Guidance; 2 CFR 200 (uniform guidance)

GSA-TTS / FAC