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GSA-TTS / tts-tech-operations

TTS Technology Operations
https://handbook.tts.gsa.gov/tech-operations/
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Offboarding does not catch 18F project partners #1529

Open adborden opened 3 years ago

adborden commented 3 years ago

Background Information

In order to prevent access from being abused when the access is no longer needed, TTS programs want the Tech Portfolio to trigger the offboarding process when 18F projects end and partners no longer need access.

Currently, TTS folks request access for partners in an ad-hoc fashion e.g. folks request access to Mural in #admins-mural. There is no similar ad-hoc offboarding and access gets left behind in most cases.

Implementation Steps

Acceptance Criteria

adborden commented 3 years ago

This came up with @JJediny @rocheller123 's pairing on Ops Rotation about why there are so many users in Mural who should be cleaned up.

afeld commented 3 years ago

Duplicate of https://github.com/18F/handbook/issues/2019.

adborden commented 3 years ago

😕 I'm not sure what this has to do with the handbook page? I'm talking more about the offboarding checklist, and identifying the triggering action that starts the offboarding process.

…and that the notification can be done by the supervisor or someone else on the team, if not the person leaving.

https://handbook.tts.gsa.gov/leaving-tts/

On that page lists several steps

  1. Email your resignation letter - Does not apply to partners?
  2. Provide summary reviews for direct reports (Supervisors only) - Partners ending a project probably aren't leaving gov, not sure why they should provide a summary for direct reports?
  3. Review your benefits - Not all partners are gov employees, this would only apply if leaving gov?
  4. Download copies of important personal documents - Not all partners are gov employees, this would only apply if leaving gov?
  5. Update your accounts - This probably applies, but it's not something we want to leave to the person leaving. How can we flip this to an Admin action?
  6. Complete the clearance checklist - Only applies if leaving GSA, if your project is ending, you are probably not leaving GSA.
  7. Return your equipment - Not all partners are issued GSA equipment, but that would be handled by another team, no? In the case of contractors, that would be the COR.
adborden commented 3 years ago

@afeld not sure what you want to do, I can update either issue so that the details are captured. Personally I think combining them is combining two separate aspects of a large problem and we would end up splitting the story anyway.