Identify and document team@challenge.gov inbox records retention policy

[kgkempe]

• [x] Email records@gsa.gov and Robert Smudde (robert.smudde@gsa.gov) to understand records management and retention policy for emails recieved in the inbox and ZenDesk communications for each email.
• [ ] Document guidance from Robert Smudde and create implemention plan

Additional action items (10/2/24):

• [ ] Meet with Rober Smudde to review guidance and process

[kgkempe]

Message sent on 10/1/24

[kgkempe]

Meeting scheduled 10/10/24.

[kgkempe]

Met with Robert Smudde 10/10/24. Next steps:

• review ZenDesk functionality to locate archived tickets
• create SOP for extracting and storing tickets outside of ZenDesk, following a 3 year retention timeline