In order to simplify the current feedback process, data.gov team members want user feedback to flow directly into ZenDesk.
Acceptance Criteria
[ ] GIVEN a user visits data.gov \
OR a user visits catalog.data.gov \
WHEN the user attempts to submit feedback \
THEN a ticket is created in ZenDesk
AND the data.gov team is notified
We will be replacing the touchpoints feedback form. The way ZenDesk does things is by embedding some javascript in the header, and a modal gets placed somewhere on the user screen to submit feedback. Things Tim and I discussed fixing/changing for this to be complete:
Update the Contact page to remove the touchpoints form. Point people to the feedback modal, or emailing directly. That content will need to be changed: https://data.gov/user-guide/#contact-data-gov.
Decide and cleanup the form content for production use, and decide if we need one form for both sites or 2 different forms (one for dataset specific, other for generic feedback/questions)
User Story
In order to simplify the current feedback process, data.gov team members want user feedback to flow directly into ZenDesk.
Acceptance Criteria
Background
https://github.com/GSA/data.gov/issues/4822
Security Considerations (required)
None, data is already in ZenDesk
Sketch
We will be replacing the touchpoints feedback form. The way ZenDesk does things is by embedding some javascript in the header, and a modal gets placed somewhere on the user screen to submit feedback. Things Tim and I discussed fixing/changing for this to be complete: