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GSA / datagov-wptheme

Data.gov WordPress Theme (obsolete)
https://www.data.gov
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502 Error ? #868

Closed MsJenStewart closed 5 years ago

MsJenStewart commented 5 years ago

I am getting these 502 errors everywhere when I drill through from: https://catalog.data.gov/organization/ssa-gov > and then select any menu items (example: https://catalog.data.gov/organization/149dc403-f16f-4e9d-a9c9-39babf7e98bf?tags=social-security - which is the menu: "Social Security" under "tags" ) I am using Chrome Version 70.0.3538.110 (Official Build) (64-bit).

502 ERROR The request could not be satisfied. CloudFront wasn't able to connect to the origin. If you received this error while trying to use an app or access a website, please contact the provider or website owner for assistance. If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by following steps in the CloudFront documentation (https://docs.aws.amazon.com/AmazonCloudFront/latest/DeveloperGuide/http-502-bad-gateway.html). Generated by cloudfront (CloudFront) Request ID: dUYLtFHRYW14scXUloFkR-a2GAXJg6Y9Vj_cLsZlIRORW2mka5jfzg==

afeld commented 5 years ago

Saw this multiple times when browsing the catalog just now, as well as when trying to visit https://www.data.gov/contact.

JJediny commented 5 years ago

We have confirmed this issue with our Content Delivery Network (CDN) and are working to resolve the issue, sorry for the inconvenience.

JJediny commented 5 years ago

We confirmed the issue was caused by an upgrade of GSA's network firewall and we were able to remediate the issue, thank you for reporting it and sorry again for the inconvenience.