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GSA / datagov-wptheme

Data.gov WordPress Theme (obsolete)
https://www.data.gov
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Website inaccessible from Brazil #870

Closed augusto-herrmann closed 5 years ago

augusto-herrmann commented 5 years ago

I have checked with several people in Brazil and all of them are facing the same issue with the data.gov website. When we try to open https://data.gov, we get no response and after a while we get a timeout. We have anecdotal evidence that this has been happening since at least the month of August of 2018.

We even thought the website had been shutdown entirely. However, archive.org makes regular copies and we can still access it through VPNs that have an access point outside of Brazil.

Could it be that the whole of Brazil is being IP blocked?

JJediny commented 5 years ago

Our security team had a recent upgrade of their external firewall, we have confirmed that is indeed the cause and are working to resolve and ensure this doesn't happen for ip(s) based on geography. Thank you for bringing this to our attention and sorry for the inconvenience.

JJediny commented 5 years ago

We have also increased our site's availability/uptime service to include international coverage to ensure this doesn't reoccur in the future. Thank you again for your report, we will close this issue when we confirm resolution.

adborden commented 5 years ago

Hello, I believe this is resolved. Please let us know if you are still seeing issues accessing data.gov from Brazil and we can investigate further.

augusto-herrmann commented 5 years ago

I can confirm it works now, at least from where I am. Thank you.