search

GSA / laptop-management

ALPHA/WIP for OSquery configuration for Mac and Linux Operating Systems
Other
16 stars 9 forks source link

OSx - Font rendering in Mac Native Previewers is Broken #1

Open JJediny opened 7 years ago

JJediny commented 7 years ago

Notes:

Observed Applications Affected: Preview.app, Safari

From Ian Bell 7:18 PM Folks, I have been looking into this issue with PDF and fonts one issue I have found is embedded fonts being not rendered correctly. These have to do with chrome though. I have been looking at the policy(s) we have had to push out and I so far have not found any smoking guns. With preview things point to a corrupt or non standard OS font. Can anyone tell me what fonts are in the document(s) in question and lets see if there is a commonality. If you have adobe reader can you see if these render correctly in that application. Is someone willing to send me one of the documents that render poor

JJediny commented 7 years ago

Update: based on the ways in which I’m able to read the content, it seems that Preview.app is rendering boxes over each letter. If I use the trackpad to rotate the content slightly, it fails to render those boxes, and I can view the words (but it sure makes navigating the document awkward).

[5:49 PM] unfortunately the problem seems to return if you do a full 90º rotation

JJediny commented 7 years ago

FWIW I think we’re all seeing the same or similar problems in other MacOS system apps including at least Safari and Messages

6 replies

[6 days ago] Okay well on two of my machines that have the same policies applied via Jamf as you have I see the document as so.https://drive.google.com/open?id=0B3K6x8ivAdw8QXFLSEx3Z1NkaHc . this is what I see in preview and in chrome browser. So we need to find out what is running on your systems that is producing the results you see. (edited)

[6 days ago] FWIW, I’ve never had display issues in Chrome, only Safari and apps I suspect are using the Safari rendering engine, such as Preview and iTunes.

[6 days ago] Given the questions on the installation survey I took, I strongly suspect JAMF didn’t fully install correctly. Given that: are you monitoring potential bugs with JAMF that may not be directly following from intended policy restrictions?

[6 days ago] Jamf is just a management framework that pushes out policies and packages as well as gathers information about the Macs. x's JAMF install looks fine her machine is checking in as expected.

[6 days ago] Okay I tested that Forestry PDF with Chrome, Safari, and Preview. I do not show any issues. do you use flash for any of the work you do?

[6 days ago] My plug in settings for Safari shows Adobe Flash Player as installed but turned off.

JJediny commented 7 years ago

[2:31 PM] An update on the Preview.app issue: after a few reboots this week, the issue seems to have gone away. Note that turning it off and turning it back on did not do anything for me last week.

[4:57 PM] The Preview/PDF issue is still happening for me and a number of other folks. It sounds like the next step is to start filing IT issues for that, since no response or resolution has really been identified here?

JJediny commented 7 years ago

Examples:

image

image

diefldrmas commented 7 years ago

I am told that a restart has resolved some of the clients who have seen this.