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GSA / laptop-management

ALPHA/WIP for OSquery configuration for Mac and Linux Operating Systems
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Installer process hangs with no visible feedback for >5 minutes #36

Open konklone opened 6 years ago

konklone commented 6 years ago

After the "we need to restart in 5 minutes" message, the installer just hung with no visible feedback on anything for more than 5 minutes. (Might have been 10?)

screen shot 2017-09-01 at 1 18 31 pm

The issue here is really about it having no visible feedback, more than the time it took. I was concerned the installation process might have frozen, and had no idea what it was doing during the process.

ifbell commented 6 years ago

In the instructions we mention that the progress indicator may not move during this process so it is documented.

konklone commented 6 years ago

@ifbell It was documented, but that's not sufficient - I had read those instructions, and so I understood that this might happen, but this took well over 5 minutes (which is what the popup says it will take) and so it wasn't clear to me whether it had frozen or whether the instructions were being followed.

I recommend adding an indicator to the installer so that no matter how long it takes, it at least doesn't appear frozen. I also suggest making the "5 minutes" more vague, like "The installation will take a bit of time to finish, and will then pop up a notification about restarting your computer."