Benefits summaries testing plan and preparation

Ndoyle118 commented 5 months ago

Description

Based on user feedback in 'You vs Applicant' Research ( #1266), we identified some places in Benefits summaries and descriptions that may be confusing or unclear to target users. As a result, we are conducting content-focused testing to get user feedback on all benefits titles and descriptions to identify which benefits are easy to understand and which benefits may need revisions for clarity.

[x] Create research plan and scripts for benefits summaries testing
[x] Investigate how we can share documents with benefits summaries for testing
[ ] Run unmoderated sessions on UserTesting

User Story

No response

Acceptance Criteria

No response

Ndoyle118 commented 5 months ago

Tagging @diegocob for visibility to the testing portion of the ticket

Ndoyle118 commented 5 months ago

Here are the scripts and instructions for users

Ndoyle118 commented 5 months ago

Based on Ernie's suggestion, I put the benefits summaries content into this Figma file that we will share with participants

Ndoyle118 commented 5 months ago

First set of sessions completed on 6/13 - this included the first 10 benefits on DOLO in English

GSA / px-benefit-finder