Customer Support

[A-L33]

Path: contact/ File name: Design: Contact > Customer Support Template: Sidebar Template

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• Customer service information: https://docs.google.com/document/d/1Mf6RaUjgzj_Ou1CWN2Stc65YNIlJdKxmrjmd7HvAsqs/edit.

[johnbeallgsa]

@brentryanjohnson ready for review

[JessicaMarine1]

@brentryanjohnson I added the list of CCCM contacts to the google doc. You should be able to fully review this one now :)

[brentryanjohnson]

✅ Reviewed. This one and #57 are effectively redundant now.

[JessicaMarine1]

Closed #57

[JessicaMarine1]

@klohman on this design in Figma, can you delete Donna Rankin and change Nichole Ammon's title to: Team Lead, Acquisition Support

[mark-meyer]

@klohman this is ready for a design review. Per the discussion today, this should be the page you get when you use the "contact" link in the top navigation.

https://federalist-ab31a10d-375d-4040-9324-1ae94e8a36b9.sites.pages.cloud.gov/site/gsa/smartpay-website/contact/

[JessicaMarine1]

Closed #142 as no longer needed. Updated path in this issue to contact/

[klohman]

@rebekahperillo Ready for QA!

[rebekahperillo]

Hi!

@mark-meyer @klohman

Please see my feedback below. We may need to talk this through - just let me know!

Under "Center for Charge Card Management (CCCM) Contact Information", there is a spacing issue with Sarah Smith's information (Sarah Smith Business Management Specialist is on one line). If that can be fixed, that would be great. And, since that is being fixed, let's update the following titles:

Rebekah Knouse Perillo Lead Business Management Specialist 301-938-5257 rebekah.knouse@gsa.gov

Joline McDonald Lead Business Management Specialist 703-822-1304 joline.mcdonald@gsa.gov

Nichole Ammon Supervisory Contracting Officer 470-449-0996 nichole.ammon@gsa.gov

Also, the flow for the "Contact" page is confusing for me.

"Customer Support" and "CCCM Contact Information" work.

Under "Bank Contact Information", I think we should have:

Card/account holders, please contact your agency’s issuing bank directly about:

• Specific account issues.
• How to use the bank’s online account access website.
• Changes to address or personal information change.
• Payment.
• Delinquency.
• Confusion about your bill.
• Disputed transactions.

The GSA SmartPay® team does not have the ability to look up any account information.

Then, nested under "Bank Contact Information" have the "GSA SmartPay 3® Contractor Banks" information (eliminating the "Agency Bank Information" heading).

GSA SmartPay 3® Contractor Banks For specific account questions, please see the contact information for the banks below.

Citibank 800-790-7206 (within United States) 904-954-7850 (collect calls from outside United States) Citibank Online Account Access (self register, commercial site).

U.S. Bank 888-994-6722 (within United States) Note: To speak with a live person, do not press any buttons. 701-461-2232 (collect calls from outside United States) U.S. Bank Online Account Access (self register, commercial site).

WEX 866-939-4472

To learn which bank/brand provides your agency’s GSA SmartPay 3 services, please email gsa_smartpay@gsa.gov.

If card/account holders require assistance with contacting the bank or with agency-specific charge card/account related issues, please reach out to your agency’s program coordinator (A/OPC).

[JessicaMarine1]

@rebekahperillo this is ready for your re-review.

[rebekahperillo]

Moving to "Done"! Thank you!