search

GSA / touchpoints

Feedback platform for continuous improvement of systems, services, processes, and policy.
https://touchpoints.digital.gov
Other
48 stars 25 forks source link

(HISP) Developer can submit CX Data Collections via API #1078

Open ryanwoldatwork opened 1 year ago

ryanwoldatwork commented 1 year ago

Requested by

USPTO

Background

https://www.performance.gov/cx/assets/files/2022-OMB-Circular-A11-Section-280.pdf

Submit this feedback data to OMB at a minimum quarterly, until feedback data is provided directly to Performance.gov through an open application programming interface (API) (once developed)

HISP designated services will provide feedback data to OMB each quarter until data is reported directly through an API to Performance.gov.

MaroyaF commented 4 weeks ago

@ryanwoldatwork is it ok to close this issue?

ryanwoldatwork commented 4 weeks ago

Not yet. We should talk about it first.

This was an ask long-ago. This would be a nice-to-have for HISP quarterly reporting; a relative improvement to a CSV upload.

But this feature also has maintenance costs and would be the first 'write' API endpoint, so there's a lot to consider; from the UX to the ATO.